AmplifAI is recognized in Gartner® research on evaluating AI-driven customer interactions Recognized in Gartner® research

Platform

Foundation

Data Integration150+ structured and unstructured contact center data sources, unified into one AI-ready layer.
Contact Center AIAI-powered next best actions from unified data.

Quality & Customer Analytics

Auto QA, QM & Conversation IntelligenceScore 100% of interactions, surface root causes, and route coaching actions.
Customer Analytics & InsightsIntent, sentiment, and root cause from 100% of human and AI agent interactions.
AI Agent Performance & GovernanceQuality and performance management across AI agents and live teams.

Performance Enablement

Performance ManagementUnified performance data driving next best actions at the agent, team, and program level.
AI-Enabled CoachingProgrammatic coaching, measured by the Coaching Effectiveness Index.
Gamification, Recognition & IncentivesData-driven games, recognition, and incentives tied to performance metrics.

BenchmarksCall center KPI, CX, self-service, and workforce benchmarks by industry.

Take a self-guided product tour

Interactive tours of AmplifAI's CX and performance management software.

Industries

By industry

RetailBig-box retailers, specialty brands, and e-commerce
Financial ServicesBanks, fintechs, and credit unions
BPOs & OutsourcersOutsourcers serving multiple clients and programs
HealthcarePayers, providers, and pharmacy support
Travel, Tourism & HospitalityHotels, airlines, theme parks, and travel booking support
Communications, Media & TechnologyTelecom, media, and tech support

Customer StoriesSee case studies from retail, healthcare, financial services, and BPO contact centers powered by AmplifAI.

Trust, Security & Compliance

Certified for the standards healthcare and finance require.

Resources

Resource LibraryBuyer's guides, case studies, webinars, and product tours
Customer StoriesSee results from AmplifAI customers
EventsConferences, webinars, and recorded sessions
Product ToursExplore AmplifAI through self-guided tours
BlogArticles, research, and buyer's guides on customer service and CX
Benchmarks & ToolsCall center KPI, CX, self-service, and workforce benchmarks by industry
Call Center Coaching GuidesDownload our eight-part call center coaching toolkit for team leaders.
Try AmplifAI Auto QATest automated QA on your own call transcripts, instantly.