How to Successfully Drive Performance Enablement in Your Contact Center
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Creating a Culture of Performance Enablement – An Interview with Iterum’s COO

Learn how Iterum is delivering an exceptional experience for their clients and boosting their teams’ performance in our recent interview with Juan Lopez, COO.

7 Cost-Savings Benefits of Good Coaching for Contact Centers [Infographic]

Is your call center trying to save money? Invest in your coaching program. This infographic shows 7 ways good coaching can positively impact your ROI.

Call Center Coaching Feedback: Everything You Need to Know

Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them!), and the benefits of delivering coaching feedback the RIGHT way.

12 Top Resources for Contact Center Leaders to Start 2023

Now is a great time to get started on your goals for the coming year. Check out this list of 12 blogs, podcasts, books, and more to help contact center leaders, supervisors, and associates tackle the challenges that might be coming in 2023. 

5 Tips to Improve Contact Center Efficiency in a Recession

How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.

4 Tactics for 2023: Building a Culture of Improvement in Your Contact Center Team

A daily gameplan has been created to help others lead like the best in 2023, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.

AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance

AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.

Turn the lucky few into the lucky many

High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.

The 5 Key People & Process Steps to Improving Your Coaching Effectiveness:

How do you develop your contact centers coaching competency and consistency, at scale, across multiple teams, programs, sites and locations? You leverage technology to augment both your processes and your people!

Why Is It So Hard To Get People To Change Behaviors?

Let's be clear - we all want to do better, but if we knew how to change in order to do, or be, better at something, we likely would!

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