AmplifAI Blog
Coaching
Learn what makes call center coaching effective and how to measure its impact, with practical guidance from AmplifAI's team of contact center leaders and CX specialists.
Articles
22 of 22 results
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Coaching Agent Coaching: Best Practices, Challenges & Solutions
Learn the agent coaching best practices, common challenges and solutions. Explore how AI capabilities support contact center leaders to deliver exceptional coaching outcomes.
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Coaching AI Coaching in Call Centers: AI-Led vs AI-Enabled Coaching
Compare AI-led and AI-enabled coaching in call centers, understand how each AI Coaching approach works, and see which drives lasting agent performance.
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Coaching Takeaways | A Day in the Life of an AI-Enabled Team Leader
Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.
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Coaching Average Handle Time: Strategies for Improving AHT in Your Call Center
Improve Average Handle Time in your call center with expert strategies. Learn to calculate Average Handle Time (AHT), set benchmarks, and improve efficiency without sacrificing quality. Master AHT for better customer satisfaction and operational success.
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Coaching First Call Resolution: Best Practices for FCR Improvement
Gain insights into strategies for improving your call center's First Call Resolution rates, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.
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Coaching Takeaways | Executive Strategies to Build a High-Performance Culture at Your Call Center
Learn how call center leaders are implementing effective, results-driven coaching, nurturing agent commitment, & employing rigorous measures to assess the effectiveness of feedback.
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Coaching 11 Ways AI Will Revolutionize Call Center Coaching – As Told by The Simpsons
Explore the transformative power of AI in call center coaching – with some help from The Simpsons. From real-time feedback to personalized training, AI enhances coaching effectiveness and drives exceptional customer experiences.
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Coaching Fatherly Advice: 10 Lessons for Effective Call Center Coaching from TV & Movie Dads
Discover humorous and unexpected insights for effective call center coaching from some of our favorite TV and movie dads.
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Coaching The Pros & Cons of Real-Time Agent Assist in Contact Centers
Discover the pros and cons of Real-Time Agent Assist in your contact center. Learn how to leverage Real-Time Assist tools while still maintaining the essential human touch your customers need.
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Coaching AI – The Answer to Lower Costs & Higher Efficiency in Call Centers
AI is revolutionizing call centers, streamlining operations, and enhancing customer experiences. See how it's used to efficiently manage queries, train agents, and reduce errors, lead to a more profitable contact center.
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Coaching Creating a Culture of Performance Enablement – An Interview with Iterum’s COO
Learn how Iterum is delivering an exceptional experience for their clients and boosting their teams’ performance in our recent interview with Juan Lopez, COO.
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Coaching 7 Cost-Savings Benefits of Good Coaching for Contact Centers
Is your call center trying to save money? Invest in your coaching program. This infographic shows 7 ways good coaching can positively impact your ROI.
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Coaching Call Center Coaching Feedback: Examples, Best Practices
Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them), the benefits of delivering coaching feedback the right way.
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Coaching 12 Resources for Contact Center Leaders to Build Smarter Teams
Now is a great time to get started on your goals for the coming year. Check out this list of 12 blogs, podcasts, books, and more to help contact center leaders, supervisors, and associates tackle the challenges that might be coming in 2023.
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Coaching 5 Tips to Improve Contact Center Efficiency
How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.
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Coaching 4 Tactics for Building a Culture of Improvement in Your Contact Center Team
A daily gameplan has been created to help others lead like the best, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.
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Coaching AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance
AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.
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Coaching Turn the lucky few into the lucky many
High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.
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Coaching Call Center Coaching: 5 Steps to Effectiveness
Amplifai your call center coaching with our guide on the 5 Key Steps to Coaching Effectiveness. Unlock strategies that blend people, process, and technology for transformational coaching results.
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Coaching 5 Ways Leaders Can Model High-CX Behaviors
ICMI Featured Contributor Article. To help agents better connect with humans, we need to teach, expect, and measure the use of interpersonal communication and influence behaviors (aka, soft skills!) like warmth, personalization, informality, interest, and caring (aka, empathy!).
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Coaching Trust-Destructors: Top 5 Ways to Ruin Engagement with Your Coaching Practices
ICMI Featured Contributor article. One of the greatest ways we build trust with employees is through review and discussion of their work performance. It's hard to be direct and courageous when it comes to discussing peoples' work behaviors though, and there are several ways we can fail at it miserably!
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Coaching Top 10 Reasons Contact Center Coaching Fails to Improve Customer Experience and Employee Performance
Call Center Coaching Effectiveness has long been a challenge for both BPO/Outsourcers and direct contact centers alike. Here are the top 10 causes we repeatedly see contributing to stagnant customer experience, waning employee morale, and disappointing performance improvements.