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AmplifAI attending ICMI Expo in Orlando, May 21-24 2018

Robert Cowlishaw
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Are you a contact center manager on the rise?

Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium. With an environment that’s more intimate than a large-scale conference, you get an immersive educational experience and unprecedented access to network with peers, ICMI experts, and influential instructors—those who’ve been there, done that, and have proven solutions to the challenges you’re facing. This unique training opportunity has everything you need to solidify your career, improve your skills, and drive your contact center performance to new heights!

 

Expert-led training and accessible networking gives you…

  • Access to seven training courses ONLY available at ICMI Symposiums.
  • Proven strategies, processes, and best practices for effective call center leadership.
  • A comfortable place to make new connections and leave with indispensable industry contacts.


Who should attend…

Managers, supervisors, and executives responsible for:

  • Contact Centers
  • Telemarketing/Telesales
  • Customer Service
  • Workforce Management
  • Customer Relationship Management
  • Channel Support
  • Help Desks
  • Six Sigma
  • Sales and Marketing
  • Hiring/Coaching/Retention
Benefit
Result
💯
Improved Performance & Customer Experience
Month over month gains in Issue Resolution,
FCR and NPS;
Month over month reductions in Handle times,
ACW and Hold
👥
Winning additional client headcount
30% improvement in sales conversion
💪
Retaining talented people
8-point reduction in turnover
💰
Improving financial performance
10% increase in utilization

Summary

The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!

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Connect with the authors:

Melissa Pollock Customer Success at AmplifAI

Jim Rembach President at CX Media

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