We are very excited to announce that AmplifAI is now live in Five9’s new App Marketplace launched this morning. Five9 offers an open cloud contact center platform and AmplifAI is seamlessly integrated to support Five9 in addressing the unique needs of each customer. With AmplifAI’s comprehensive performance visualizations and intelligent coaching, supervisors save valuable time and develop consistent coaching practices that accelerate their team’s performance. Agents receive effective, data-driven 1:1’s and DIY micro-learnings empowering continued performance growth. Together, AmplifAI and Five9 are transforming real-time call data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.
With AmplifAI, Five9 customers can leverage:
Role-Based Performance Visualizations
All of your data flows into one consolidated view that focuses every role on the individual performance that demands attention. Individual and Team Dashboards, Leaderboards, Effectiveness Scores and Performance Notifications guide employees towards continuous improvement.
Data-Driven Actions and Personalized Insights
Leaders receive prioritized daily tasks that drive personalized actions and insights across all teams and sites, eliminating countless hours of manual analysis.
Intelligent Coaching and Quality Workflows
Equip supervisors, trainers and QA managers with an industry-leading framework that always saves sessions, tracks progress and most importantly, delivers consistent performance improvement.
DIY Micro-learnings as a Service
Empower employees to continuously improve performance and meet their commitments! Connect your existing learning content, leverage the AmplifAI Micro-Learning Library or create custom content to align individuals with their performance goals.
Start empowering super agents and leaders today with AmplifAI and Five9. Click here to schedule a demo or to learn more about the integration.
About Five9
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 GeniusTM platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
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