We are very excited to announce that AmplifAI is now live in Five9’s new App Marketplace launched this morning. Five9 offers an open cloud contact center platform and AmplifAI is seamlessly integrated to support Five9 in addressing the unique needs of each customer. With AmplifAI’s comprehensive performance visualizations and intelligent coaching, supervisors save valuable time and develop consistent coaching practices that accelerate their team’s performance. Agents receive effective, data-driven 1:1’s and DIY micro-learnings empowering continued performance growth. Together, AmplifAI and Five9 are transforming real-time call data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.
With AmplifAI, Five9 customers can leverage:
Role-Based Performance Visualizations All of your data flows into one consolidated view that focuses every role on the individual performance that demands attention. Individual and Team Dashboards, Leaderboards, Effectiveness Scores and Performance Notifications guide employees towards continuous improvement.
Data-Driven Actions and Personalized Insights
Leaders receive prioritized daily tasks that drive personalized actions and insights across all teams and sites, eliminating countless hours of manual analysis.
Intelligent Coaching and Quality Workflows
Equip supervisors, trainers and QA managers with an industry-leading framework that always saves sessions, tracks progress and most importantly, delivers consistent performance improvement.
DIY Micro-learnings as a Service
Empower employees to continuously improve performance and meet their commitments! Connect your existing learning content, leverage the AmplifAI Micro-Learning Library or create custom content to align individuals with their performance goals.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 GeniusTM platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
Month over month gains in Issue Resolution, FCR and NPS; Month over month reductions in Handle times, ACW and Hold
👥 Winning additional client headcount
30% improvement in sales conversion
💪 Retaining talented people
8-point reduction in turnover
💰 Improving financial performance
10% increase in utilization
The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.
Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!