Press & Events

Announcing Our Newest Partner, Zendesk!

Robert Cowlishaw
Announcing Our Newest Partner,  Zendesk!

We are extremely excited to announce our integration with Zendesk!

AmplifAI’s integration with Zendesk's powerful customer service suite was built so you can boost solves per day, reduce customer churn... actually, so you can accelerate all of your service metrics. We're so excited, that we want to give you an AmplifAI + Zendesk preview - watch the video below and learn how our integration will impact your customer service performance

Learn more about the Integration from one of our experts!

PS. Enjoy a few drops of knowledge from Zendesk!

Sales Preview

The AI-Driven Performance Enablement Platform Built for Enterprise Teams
Sales
Types of Objections
The AI-Driven Performance Enablement Platform Built for Enterprise Teams
Sales
Overcoming Objections - Part 1
The AI-Driven Performance Enablement Platform Built for Enterprise Teams
Sales
Overcoming Objections - Part 2
The AI-Driven Performance Enablement Platform Built for Enterprise Teams
Sales
Overcoming Objections - Part 3
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Benefit
Result
💯
Improved Performance & Customer Experience
Month over month gains in Issue Resolution,
FCR and NPS;
Month over month reductions in Handle times,
ACW and Hold
👥
Winning additional client headcount
30% improvement in sales conversion
💪
Retaining talented people
8-point reduction in turnover
💰
Improving financial performance
10% increase in utilization

Summary

The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!

call center coaching cta@0.5x

Connect with the authors:

Melissa Pollock Customer Success at AmplifAI

Jim Rembach President at CX Media

schedule demo CTA 2

Call Center Coaching

The Comprehensive Guide to Improving Agent Performance

Start Learning
Improved Call Center, Contact Center Coaching
Improving CSAT at Your Contact Center or Call Center
How to Improve the Teams at Your Contact Center or Call Center
Improving Sales at Your Contact Center or Call Center

Learning Library Preview

The AI-Driven Performance Enablement Platform Built for Enterprise Teams
Sales
What Is Upselling?
The AI-Driven Performance Enablement Platform Built for Enterprise Teams
Collections
Pre Call Preparation
The AI-Driven Performance Enablement Platform Built for Enterprise Teams
Soft Skills
Vocal Confidence
The AI-Driven Performance Enablement Platform Built for Enterprise Teams
Coaching
Preparing for Coaching
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