AmplifAI’s integration with Zendesk's powerful customer service suite was built so you can boost solves per day, reduce customer churn... actually, so you can accelerate all of your service metrics. We're so excited, that we want to give you an AmplifAI + Zendesk preview - watch the video below and learn how our integration will impact your customer service performance
The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.
Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!
Melissa Pollock Customer Success at AmplifAI