Company, Press & Events

AmplifAI Secures $3.9M Seed Funding Led by Naya Ventures, LiveOak Venture Partners and Capital Factory

Robert Cowlishaw

We are extremely proud to announce our seed funding of $3.9M led by Naya Ventures, LiveOak Venture Partners and Capital Factory

The Press Release:

AmplifAI Solutions, Inc., the #1 People Enablement platform for enterprise contact centers, announces a $3.9 million seed round of funding with Naya Ventures, LiveOak Venture Partners and Capital Factory. AmplifAI will use the funding to scale marketing, sales and customer success, as well as fund further expansion of the platform.

AmplifAI leverages the power of AI to improve sales and service performance. "AmplifAI provides a data-driven approach to accelerating performance by delivering personalized insights and actions directly to front line employees resulting in dramatically improved business outcomes," said Sean Minter, Founder and CEO.

"AmplifAI's unique approach leverages all of an enterprises' structured and unstructured data with role specific visualizations to drive personalized insights and actions," said Dayakar Puskoor, Managing Director, Naya Ventures, explaining the rationale behind the investment.  "We believe that AmplifAI is a good fit in our enterprise efficiency investment theme and can add immediate value for any business that has a contact center."

"We are excited to add AmplifAI into our portfolio of promising, high-growth companies. The exceptional team, high-value technology and the expanding market opportunity made this a compelling investment for us," said Venu Shamapant, Co-Founder/Partner at LiveOak Venture Partners. "We look forward to helping AmplifAI expand their market presence."

"Sean has a great track record building and scaling technology businesses in the Dallas area and has been involved with the Capital Factory Community for more than a year.  We are delighted to take part in this unique growth opportunity," said Bryan Chambers, VP of Accelerator and Investment Fund.

About AmplifAI Solutions

AmplifAI's industry leading Performance Acceleration Platform leverages the power of AI to improve sales and service performance. AmplifAI's data-driven approach accelerates performance by delivering personalized insights and actions across the enterprise resulting in dramatically improved business outcomes.

About Naya Ventures

Founded in 2011, Naya Ventures invests in early stage AI and cloud-based companies where its emerging market channel relationships and go-to-market strategies can efficiently increase enterprise value. Lead by serial entrepreneurs in the mobile and cloud industry, Naya Ventures' principals work alongside a global network of C-level executives and general partners at influential US technology companies and venture funds.

About LiveOak Venture Partners

LiveOak Venture Partners is a venture capital fund based in Austin, Texas, founded by Ben Scott, Krishna Srinivasan, and Venu Shamapant. With over 18 years of successful venture investing in Texas, the founders of LiveOak have helped create nearly $2 billion of enterprise value in exits. While almost all of LiveOak's investments begin in the early stages, LiveOak is a full lifecycle investor focused on technology and technology-enabled services companies based in Texas.

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Benefit
Result
💯
Improved Performance & Customer Experience
Month over month gains in Issue Resolution,
FCR and NPS;
Month over month reductions in Handle times,
ACW and Hold
👥
Winning additional client headcount
30% improvement in sales conversion
💪
Retaining talented people
8-point reduction in turnover
💰
Improving financial performance
10% increase in utilization

Summary

The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!

call center coaching cta@0.5x

Connect with the authors:

Melissa Pollock Customer Success at AmplifAI

Jim Rembach President at CX Media

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