We arrived, we spent 3 days of intense time with one another, and we came away enthused, exhausted, and perhaps a tad bit wet from the rain!
Our heads and stomachs were full, from both food and exposure to the extraordinary efforts of many people and companies, sharing their initiatives to evolve and elevate service experience.
Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions!
In addition to these large-stage sessions, we all piled into smaller break-out sessions - CustomerShop Talk and Moments of Brilliance - to hear more about use cases in process.
To top it all off, AmplifAI was one of a handful of sponsors to participate in the Innovation Lab– a two-hour event dedicated to showcasing exciting technology and sharing capability demonstrations! Ken Goldberg, David Arellano, and Melissa Pollock fromAmplifAI talked with participants about their customer journeys, and demonstrated how AmplifAI is providing data-driven self-learning and coaching to drive frontline employee experience, to in turn drive customer experience!
We shared meals, we shared stories, and we shared plans to work together and make our environments better, more productive, more valuable places.
