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Top Takeaways from CRS 2018

Melissa Pollock
Top Takeaways from CRS 2018

Customer Response Summit by Execs in the Know was an excellent experience! Here are our top takeaways from the event in Marina Del Rey:

1. Fantastic Keynotes

Fantastic keynotes and panelist discussions were delivered on Creating a Compelling Culture, CX initiatives, Millennials, Mindful Service, Digital Transformations, AI, and Sourcing & Retaining Remote Talent in the 4th Industrial Revolution!

2. Brilliant Innovation Lab

Attendees had the opportunity to see innovation in action during the Moments of Brilliance and the Innovation Lab events - AmplifAI was one of 8 sponsors who participated in the Innovation Lab, offering live demos and use-case discussions to a continuous crowd of interested attendees!  CEO Sean Minter, and Customer Success leader Melissa Pollock, lead the Innovation Lab for AmplifAI.  Visitors included current AmplifAI clients, as well as current and new partners, and CX leaders and prospective customers from all over!

3. Highly Productive

We appreciated the opportunity to participate; the event was very well organized and managed, highly productive, and fantastic fun as well – thank you and kudos to Execs in the Know!

And here are a few moments from the event:

Improved Performance & Customer Experience
Month over month gains in Issue Resolution,
FCR and NPS;
Month over month reductions in Handle times,
ACW and Hold
Winning additional client headcount
30% improvement in sales conversion
Retaining talented people
8-point reduction in turnover
Improving financial performance
10% increase in utilization


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Connect with the authors:

Melissa Pollock Customer Success at AmplifAI

Jim Rembach President at CX Media

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