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AmplifAI + Arise share Case Study at the Remote Working Summit

Melissa Pollock

The two-day event put on by Customer Contact Strategies offered thought provoking case studies, breakout sessions, and a handful of technology-sponsor discussions and presentations. Participants listened to use-case stories from brands who have tried, adjusted, and succeeded in effectively deploying and maintaining a portion or all of their seats as work from home (W@H).   

Melissa Pollock and Tom Aiello of AmplifAI participated in the sessions, as well as talked with attendees at AmplifAI’s booth, in between sessions and during receptions.  

As part of the some of the incredible real-life examples of successful work at home companies and their preferred technology partners, Arise Virtual Solutions and AmplifAI presented a case study together, showcasing exciting early stage improvement on key metrics for a popular travel client.  

Judith Rodriguez, VP & GM for Arise, and Sean Minter, CEO of AmplifAI, co-facilitated the use case session at Customer Contact Strategies’ Remote Working Summit in Dallas.  

  • Arise offers a unique virtual platform that makes it easy for @home agents to operate their own call center business right from home.
  • AmplifAI offers an innovative Performance Acceleration Platform that leverages the power of AI to improve sales and service performance.  Watch our video to learn more!

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Improved Performance & Customer Experience
Month over month gains in Issue Resolution,
FCR and NPS;
Month over month reductions in Handle times,
ACW and Hold
Winning additional client headcount
30% improvement in sales conversion
Retaining talented people
8-point reduction in turnover
Improving financial performance
10% increase in utilization


The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!

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Connect with the authors:

Melissa Pollock Customer Success at AmplifAI

Jim Rembach President at CX Media

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