A retail contact center was struggling to convert subscription offers, with lower-performing agents falling behind their peers due to inconsistent objection handling and unclear sales strategies.

AmplifAI analyzed conversations to surface the most effective rebuttals and sales tactics used by top-performing agents. This intelligence was delivered to supervisors, who used it to coach lower-performing agents over four targeted sessions.

Within one month, sales conversion rates for the coached group improved by 3 percentage points—closing the gap and driving stronger subscription performance across the team.