A leading energy provider in the south pacific partnered with a BPO to expand AmplifAI across its contact center operations. The goal: enable lower support ratios without losing performance.
On one account, the performance and CX management platform helped the team move from a 1:15 to a 1:18 supervisor-to-agent ratio—while continuing to meet client performance expectations. This shift was implemented with full transparency and approval from the client, signaling trust in the system’s ability to scale support without sacrificing quality.
