Scaling Supervisor Support Without Sacrificing Quality

Contact Center AI
Coaching
Customer Success

The AmplifAI Effect: Measurable ROI

Problem
A leading energy provider in the South Pacific needed to scale its contact center operations while lowering supervisor-to-agent ratios—but without compromising performance or client expectations.
Solution
The provider launched the use of AmplifAI’s performance and CX management platform to support more agents per supervisor, leveraging AI-driven insights to maintain performance accountability, visibility and coaching effectiveness.
Benefit
One account successfully moved from a 1:15 to a 1:18 support ratio while sustaining expected performance levels, earning client approval and reinforcing trust in the system’s ability to scale efficiently.
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Use case
Utility and Energy

Scaling Supervisor Support Without Sacrificing Quality

Problem
A leading energy provider in the South Pacific needed to scale its contact center operations while lowering supervisor-to-agent ratios—but without compromising performance or client expectations.
Solution
The provider launched the use of AmplifAI’s performance and CX management platform to support more agents per supervisor, leveraging AI-driven insights to maintain performance accountability, visibility and coaching effectiveness.
Benefit
One account successfully moved from a 1:15 to a 1:18 support ratio while sustaining expected performance levels, earning client approval and reinforcing trust in the system’s ability to scale efficiently.