cmp report amplifai leading auto qa quality management provider in 2025 read report

Series B: AmplifAI Raises $33.7M from CVS Health Ventures to scale AI-first platform

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Contact Center Operations
Insurance
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Contact Center Operations
Insurance
Scaling Supervisor Support Without Sacrificing Quality
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Recovering CSAT and Avoiding Penalties
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How AI Driven Coaching Improved AHT and Sales Conversion for Top US Insurance Company
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CX Takes Flight: This Leading Airlines expanded frontline customer care capacity and generates better AHT and quality scores.
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How Prescott National Bank achieved a 16% FCR improvement and a 17% customer satisfaction increase with employee-centric AI
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How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS
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Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%
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BPO Wins Exclusive Contract and Increases Business Volume 70%
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BPO Increases Sales Performance by 35% in 4 Months with AmplifAI
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US retailer shrinks AHT and drives agent productivity with AI-enabled coaching
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How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands
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AmplifAI Saves BPO Frontline Managers 13+ Hours a Week
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BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI
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Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI
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BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI
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Sagility Improves Coaching Efficiency & Exceeds NPS Target
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BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
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PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity
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Coaching

Customer Success Stories

Blogs

Agent Coaching: Best Practices, Challenges & Solutions
10 Best Call Center Coaching Software (2026)
Average Handle Time: Strategies for Improving AHT in Your Call Center
First Call Resolution: Best Practices for FCR Improvement
4 Tactics for Building a Culture of Improvement in Your Contact Center Team
Scaling Supervisor Support Without Sacrificing Quality

Scaling Supervisor Support Without Sacrificing Quality

This is some text inside of a div block.
Recovering CSAT and Avoiding Penalties

Recovering CSAT and Avoiding Penalties

This is some text inside of a div block.
How AI Driven Coaching Improved AHT and Sales Conversion for Top US Insurance Company

How AI Driven Coaching Improved AHT and Sales Conversion for Top US Insurance Company

This is some text inside of a div block.
CX Takes Flight: This Leading Airlines expanded frontline customer care capacity and generates better AHT and quality scores.

CX Takes Flight: This Leading Airlines expanded frontline customer care capacity and generates better AHT and quality scores.

This is some text inside of a div block.
How Prescott National Bank achieved a 16% FCR improvement and a 17% customer satisfaction increase with employee-centric AI

How Prescott National Bank achieved a 16% FCR improvement and a 17% customer satisfaction increase with employee-centric AI

This is some text inside of a div block.
How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS

How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS

This is some text inside of a div block.
Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%

Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%

This is some text inside of a div block.
BPO Wins Exclusive Contract and Increases Business Volume 70%

BPO Wins Exclusive Contract and Increases Business Volume 70%

This is some text inside of a div block.
BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

This is some text inside of a div block.
US retailer shrinks AHT and drives agent productivity with AI-enabled coaching

US retailer shrinks AHT and drives agent productivity with AI-enabled coaching

This is some text inside of a div block.
How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands

How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands

This is some text inside of a div block.
AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

This is some text inside of a div block.
BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

This is some text inside of a div block.
Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI

Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI

This is some text inside of a div block.
BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

This is some text inside of a div block.
Sagility Improves Coaching Efficiency & Exceeds NPS Target

Sagility Improves Coaching Efficiency & Exceeds NPS Target

This is some text inside of a div block.
BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

This is some text inside of a div block.
PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity

PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity

This is some text inside of a div block.
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