Are you ready to elevate your contact center or CX operation to unprecedented success?

Watch this on-demand webinar and discover the key role of frontline managers in driving employee engagement, retention, and exceptional customer experiences. In today's dynamic landscape of customer support, traditional approaches fall short. It's time for a fresh perspective on coaching and performance management that aligns with the demands of remote staff, advanced technology, heightened expectations, complex transactions, and retention challenges.

Cary Danner (AVP UHealth Connect, University of Miami), Kevin Spence (VP of Client Success, AmplifAI), Rick Zayas (VP of CX Strategy & Performance Improvement, COPC), and moderated by Melissa Pollock (VP of Client Success, AmplifAI) and Lezli Harrell (SVP, COPC) shared their insights and strategies for nurturing a high-performance culture.

Whether your team works remotely, on-site, or a combination of both, this impactful session will equip you with the knowledge to:

• Amplify results-driven coaching conversations, maximizing the ability of frontline managers to communicate, address performance gaps, and inspire lasting improvement.
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• Boost agent commitment by empowering them to better self-manage their performance and development, leading to improved retention and performance.
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• Discover cutting-edge techniques for measuring feedback effectiveness and quantifying the impact of coaching efforts on overall results.
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• Equip frontline managers with the tools and techniques to cultivate a motivated and engaged team, fostering a high-performance culture.

Don't miss this transformative opportunity to unlock the secrets to coaching and performance management success in your organization. Watch it today!