Executive exchange
CCW Healthcare Exchange 2026
Three days with the leaders who run healthcare contact centers, in a closed room in Scottsdale. AmplifAI presented a customer session with Ultimate Medical Academy and hosted a VIP dinner.
About this event
The CCW Executive Exchange: Healthcare is a small, invitation-only meeting of senior customer contact leaders from health plans, providers and healthcare education, run by Customer Management Practice. There is no expo hall. The format is closed-door sessions, peer roundtables and pre-arranged one-to-one meetings, so the conversations go further than they do on a show floor. Event site.
AmplifAI presented "The Network Effect That Keeps Auto QA and Customer Analytics Under Control" with Jaysa Boyer of Ultimate Medical Academy, joined by Adrian Valenzuela and Randy Clapp from AmplifAI. The session covered what happens when automated quality management and customer analytics run on the same platform: every interaction scored, and the customer insight that leaders usually chase through surveys found inside those same conversations.
On the Tuesday evening we hosted a VIP dinner at STK Scottsdale for a small group of attendees. If you were in the room and want to pick the conversation back up, get in touch.