Conference
CCW Vegas 2026
The biggest week in the customer contact calendar. AmplifAI ran a VIP Lounge off the show floor, took the main stage with CVS, co-hosted a happy hour, and was named Automation Solution of the Year at the CCW Excellence Awards.
About this event
Customer Contact Week Las Vegas is the largest customer contact event of the year: a full expo floor, a main stage, workshops and four days of side events across the Strip. In 2026 it ran June 22 to 25 at Caesars Forum, with side events across Caesars Palace. Event site.
AmplifAI built a quieter place to land. The AmplifAI VIP Lounge in Forum Hall, Room 121, opened Wednesday June 24 (10:00 AM to 5:00 PM) and Thursday June 25 (10:00 AM to 3:00 PM), right by the main entrance: massages, mimosas and drinks, somewhere to reset between sessions, and the AmplifAI team on hand for real conversations with CX leaders. On the Tuesday we co-hosted a happy hour with Lean Solutions Group at the Vista Cocktail Lounge in Caesars Palace, and on the Wednesday evening a VIP dinner at Amalfi by Bobby Flay.
On the main stage, Sean Minter presented the client case study "Millions of Conversations, One Vision: Inside CVS's Pursuit of Enterprise-Wide Customer Intelligence" (Wednesday June 24, 1:45 PM, Forum H) to a standing-room crowd: how CVS is unifying coaching, automated quality management and customer analytics across a 45,000+ agent operation, and what changes when you stop treating them as separate problems.
The same week, AmplifAI was named Automation Solution of the Year at the 2026 CCW Excellence Awards, having been a finalist in both that category and Workforce Innovation of the Year. Thank you to the customers who shaped it.