Download
CMP Research Prism for Automated QA/QM, Q3 2026
AmplifAI remains a Leading provider in CMP Research's Prism for Automated QA/QM, Q3 2026. It's the same position AmplifAI held in CMP's spring 2026 Prism, now confirmed in a refreshed evaluation of the quality assurance and quality management providers contact center leaders shortlist.
What the CMP Research Prism Evaluates
CMP Research evaluates Automated QA/QM providers on ten investment criteria, drawing on analyst assessments, user feedback, and marketplace perception from CX and contact center executives. CMP plots each provider on two axes, marketplace perception and analyst and user perspective.
What AmplifAI Brings to Automated QA/QM
Quality is only worth scoring if something changes because of it. AmplifAI Auto QA covers 100% of interactions across voice, chat, email, SMS, social, and AI agent conversations, replacing manual sampling, and feeds scored transcripts and coaching actions directly to the roles that can act on them.
- Human and AI agent interactions scored on comparable scorecards, including the AI-to-human handoff
- AI calibration sustaining 90%+ calibration accuracy without ongoing data science or prompt engineering support
- Knowledge base and CRM validation checking what the agent did alongside what was said
- Auto-fails and low scores trigger targeted coaching, with outcomes measured through AmplifAI's patented Coaching Effectiveness Index (CEfx)
Inside the Full Report
- See how CMP Research scored Automated QA/QM providers across ten investment criteria
- See where AmplifAI is placed in the Q3 2026 refresh
- See how CMP profiles the Auto QA Design Studio, a governed QA lifecycle from scorecard import and prompt building to statistical validation, human sign-off, and audit trails
- See CMP's view of a typical Phase 1 deployment, with core automation live in 30 days
- Compare the providers CX leaders shortlist
Stronger Together, With Automation at the Center
AmplifAI's Leading placement in the CMP Research Prism for Automated QA/QM, now held across two evaluations, builds on its Automation Solution of the Year win at the 2026 CCW Excellence Awards. Auto QA is strongest when its scores leave the dashboard. Connected through unified automation, with performance enablement on unified data at the center, each evaluation becomes the next action for blended teams of people and AI agents.