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CMP Research Prism for Automated QA / QM, Q3 2026
CMP Research's refreshed Prism for Automated QA/QM is an independent evaluation of the quality assurance and quality management providers contact center leaders shortlist, scored on ten investment criteria and placed against the rest of the field. The results are revealed on the main stage at CCW Nashville.
What the Prism evaluates
CMP Research evaluates Automated QA/QM providers on ten investment criteria, drawing on analyst assessments, real user feedback and marketplace perception from CX and contact center executives, and places each provider against the rest of the field.
Download the full report to:
- See how CMP Research evaluates Automated QA/QM providers across ten investment criteria
- Understand where automated quality assurance and quality management are heading
- Compare the providers CX leaders shortlist