‍Automated QA/QM has become a top investment area for contact center leaders—and CMP Research’s 2025 Prism Report makes it clear which solutions are leading the way.

In a market of 42+ vendors, CMP Research evaluated 17 providers in depth, using ten weighted criteria across innovation, AI flexibility, accuracy, and user experience.

AmplifAI Earns a Leading Position

AmplifAI is recognized in the “Leading” category, outperforming the majority of the field in both analyst/user confidence and product progressiveness.

Unlike traditional QA tools focused only on scorecards and evaluations, AmplifAI bridges the gap between evaluation and action. Our AI-powered solution not only analyzes 100% of interactions but also recommends personalized coaching and recognition actions—driving real performance improvements.

Key strengths noted in the report:

• End-to-end Auto QA, QM and calibration capabilities
• Actionable coaching and the proprietary Coaching Effectiveness Index (CEI)
• Real-time quality insights and scalable form management
• Flexible integration across CCaaS, CRM, and workforce platforms

Understand the Evolving Landscape

CMP Research outlines the five categories shaping the Automated QA/QM landscape. This Prism is essential reading for executives re-evaluating legacy quality programs or investing in scalable, AI-first performance solutions.

Get the Full Report

Download the full CMP Research Prism report to:

• Compare AmplifAI against 16 other qualified solutions
• Understand key investment criteria shaping QA/QM innovation
• Learn why AmplifAI stands out as a performance-first platform