Summit
Customer Response Summit Fall 2026
Execs In The Know's CX leadership summit at The Phoenician, themed Customer Assurance. AmplifAI is a sponsor and takes the stage twice on Thursday, including a customer story with Oncourse Home Solutions.
Starts in
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- When
- to
- Where
- The Phoenician, Scottsdale, AZ
- Format
- In-person
- Organized by
- Execs In The Know
The event
About this event
Customer Response Summit is the Execs In The Know community's flagship meeting: three days of keynotes, panels, breakouts and networking for the senior leaders who own customer experience and customer care at large brands. The Fall 2026 theme is Customer Assurance: making sure the customer who tried the website, then the bot, then the phone actually got helped. Event site.
AmplifAI is a sponsor, and Sean Minter and Jason Rodriguez will be at the summit all week. On Thursday October 1 we run two back-to-back sessions: a customer story with Michael Wireko of Oncourse Home Solutions, "One Platform, One Journey", and a Customer Shop Talk on keeping QA and CX analytics under control when AI is on the phones too.
If you are at The Phoenician, come find the team. We are happy to talk QA, coaching, customer analytics and what quality assurance looks like when half the conversations are with a bot.