Summit
CXFS 2026
Two days with Canada's financial services CX community at the Hyatt Regency Toronto. AmplifAI is on the floor both days and presents a customer session with Scotiabank.
About this event
CXFS is Canada's customer experience summit for banking, cards, lending and insurance: two days of case studies, panels and an expo floor with a few hundred CX leaders from the country's largest financial institutions. Event site.
AmplifAI is there both days. Ninela Sanchez and Randy Clapp are at the AmplifAI table talking 100% QA coverage, coaching that sticks, and what quality means when bots and agents share the phones. On stage, Heather Arthur, VP of Global Client Experience at Scotiabank, joins AmplifAI for a customer session.
The question we are bringing with us: when your contact center agents know more about your customers than your CMO does, what are you doing with that?