Amazon Connect is a cloud-based contact center solution. Amazon Connect makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale. You can set up a contact center in just a few steps, add agents from anywhere, and start to engage with your customers right away.
Amazon Connect provides rich metrics and real-time reporting that allow you to optimize contact routing. You can also resolve customer issues more efficiently by putting customers in touch with the right agents. Amazon Connect integrates with your existing systems and business applications to provide visibility and insight into all of your customer interactions. Amazon Connect requires no long-term contracts, and you pay only for what you use.
Learn more about Amazon Connect
AmplifAI’s integration with Amazon Connect's simple to use, cloud-based contact center was built so you can consistently improve agent and supervisor behaviors, skill sets and performances. Fill out the form below and learn how our integration will impact your customer service performance.