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AmplifAI is recognized in Gartner® research on evaluating AI-driven customer interactions Recognized in Gartner® research

Platform

Foundation

Data IntegrationAll structured and unstructured sources in one AI-ready layer.
Contact Center AIThe engine turning your data into next best actions.

Quality & Customer Analytics

Auto QA, QM & Conversation IntelligenceScore each interaction and act on the themes behind the scores.
Customer Analytics & InsightsIntent, sentiment, and root cause from all channels.
AI Agent Performance & GovernanceHold AI agents to the standards your teams already meet.

Performance Enablement

Performance ManagementUnified performance data and next best actions for all roles.
AI-Enabled CoachingProgrammatic coaching, measured by the Coaching Effectiveness Index.
Gamification, Recognition & IncentivesMotivation wired to the metrics you already measure.

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BenchmarksInteractive CX benchmarks and ROI calculators.

Drive AmplifAI yourself

Self-guided tours of the real product.

Industries

By industry

RetailRetail and e-commerce customer care
Financial ServicesBanks, fintechs, and credit unions
BPOs & OutsourcersMulti-client quality and performance
HealthcarePayers, providers, and pharmacy support
Travel, Tourism & HospitalityGuest experience at scale
Communications, Media & TechnologyTelecom, media, and tech support

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Customer StoriesSee how leaders like The Home Depot are thriving with AmplifAI.

Trust, Security & Compliance

Certified for the standards healthcare and finance require.

Trust and Compliance

Resources

Resources

Resource LibrarySearch every guide, story and session
Customer StoriesResults from real programs
EventsConferences, webinars, and recorded sessions
Product ToursExplore AmplifAI through self-guided tours
BlogField notes on CX performance
Benchmarks & ToolsCompare your numbers to peers
Call Center Coaching GuidesThe 8-part guide to mastering call center coaching.
Try AmplifAI Auto QATest automated QA on your own call transcripts, instantly.

Call Center Software Guides

Best AI Agent Management Software
Best Call Center Software
Best Call Center Analytics Software
Best Contact Center AI Software
Best Call Center Speech Analytics Software
Best Call Center Quality Assurance (QA) Software
Best Call Center Coaching Software
Best Call Center Performance Management Software
Best Call Center Gamification Tools
Best Customer Insights Software

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Software Alternatives

NICE CXone Alternatives
Five9 Alternatives (2026)
Cresta Alternatives

Company

Company

About AmplifAIWho we are and what we build
PressNews and where to find us
CareersOpen roles on the team
Contact UsTalk to a human today

Partners

Partner OverviewHow partnering with AmplifAI works
Become a PartnerApply to the program
IntegrationsWhat plugs into the data layer
Register a DealRegister an opportunity in the partner portal

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Trust and ComplianceSecurity, privacy, and compliance practices at every level.

Automation Solution of the Year

AmplifAI wins at the 2026 CCW Excellence Awards.

Read the announcement

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Data Ingestion

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Data Ingestion

Published:: September 24, 2021
Updated:: April 30, 2025

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Product

Data Integration Contact Center AI Auto QA, QM & Conversation Intelligence Customer Analytics & Insights Gamification, Recognition & Incentives AI Agent Performance & Governance Performance Management AI-Enabled Coaching Trust and Compliance

Verticals

Retail Financial Services BPOs & Outsourcers Healthcare Travel, Tourism & Hospitality Communications, Media & Technology

Company

About AmplifAI Press Careers Contact Us

Partners

Partner Overview Become a Partner Integrations Register a Deal

Call Center Software Guides

Call Center Software Speech Analytics Software Call Center Performance Management Software Contact Center AI Software Customer Insights Software Call Center Coaching Software Call Center QA Software Call Center Gamification Software Call Center CRM Software

QA | Performance | Coaching

Call Center Quality Management Call Center Compliance Customer Insights Agent Coaching AI Coaching Call Center Turnover Contact Center Management

Industry Statistics

Generative AI Statistics Customer Service Statistics Gamification Statistics Call Center KPI Benchmark

Productivity Analytics

Call Center Analytics Call Center Productivity Speech Analytics

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