Industry Spotlight

2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report

2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report

Customer service leaders are exploring the potential of AI and analytics for transforming contact center operations. However, many are still determining which use cases offer the most value and where to invest resources.

Gartner released their 2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report which can help answer these questions.

Download this report to learn more on:

Conversation analytics and quality management use case considerations and recommendations.
How to evaluate AI-driven solutions for improving agent coaching, performance management, and customer insights.
Innovative vendors offering unique approaches to employee wellness, quality intelligence, and customer experience analytics.
AmplifAI named a Cool Vendor in the report

Ready to see what makes AmplifAI a Cool Vendor™?

Get the full Gartner® report and learn how leading contact centers are transforming performance with AI.

^{Gartner, Cool Vendors in Customer Service and Support Technology, Wynn White, Patrick Quinlan, Christopher Sladdin, Jonathan Schmidt, Kathy Ross, 18 September 2024}

^{Gartner is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.}

^{The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.}

^{Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.}

Download the report

2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report

Customer service leaders are exploring the potential of AI and analytics for transforming contact center operations. However, many are still determining which use cases offer the most value and where to invest resources.

Gartner released their 2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report which can help answer these questions.

Download this report to learn more on:

Conversation analytics and quality management use case considerations and recommendations.
How to evaluate AI-driven solutions for improving agent coaching, performance management, and customer insights.
Innovative vendors offering unique approaches to employee wellness, quality intelligence, and customer experience analytics.
AmplifAI named a Cool Vendor in the report

Ready to see what makes AmplifAI a Cool Vendor™?

Get the full Gartner® report and learn how leading contact centers are transforming performance with AI.

^{Gartner, Cool Vendors in Customer Service and Support Technology, Wynn White, Patrick Quinlan, Christopher Sladdin, Jonathan Schmidt, Kathy Ross, 18 September 2024}

^{Gartner is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.}

^{The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.}

^{Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.}

Download the report

2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report

Customer Experience

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2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report

Contact Center AI for CX Summit

Customer service leaders are exploring the potential of AI and analytics for transforming contact center operations. However, many are still determining which use cases offer the most value and where to invest resources.

Gartner released their 2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report which can help answer these questions.

Download this report to learn more on:

Conversation analytics and quality management use case considerations and recommendations.
How to evaluate AI-driven solutions for improving agent coaching, performance management, and customer insights.
Innovative vendors offering unique approaches to employee wellness, quality intelligence, and customer experience analytics.
AmplifAI named a Cool Vendor in the report

Ready to see what makes AmplifAI a Cool Vendor™?

Get the full Gartner® report and learn how leading contact centers are transforming performance with AI.

^{Gartner, Cool Vendors in Customer Service and Support Technology, Wynn White, Patrick Quinlan, Christopher Sladdin, Jonathan Schmidt, Kathy Ross, 18 September 2024}

^{Gartner is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.}

^{The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.}

^{Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.}

More Resources

How CX Leaders Bend Time and Space: Creating a Culture of Accountability in Your Contact Center

Types of AI for CX, Your Starting Point: AI For CX Summit

How AI is Revolutionizing CX - AI for CX Summit

From Hype to Help - Evaluating and Applying AI Where It Matters in CX: AI for CX Summit

How is Performance Management Falling Short: AI for CX Summit

How is Performance Management Falling Short: AI for CX Summit

AI Readiness, Today and your Future: AI for CX Summit

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