Critical data siloed across multiple disparate systems, not only led to wasted time and resources from manual data analysis, but also prevented visibility into where and how agents spent their time. SSM Health changed this with:
“AmplifAI helped us solve for so many issues as we transitioned to a remote workforce. Our leaders had clear actions prioritized to business needs and our associates had easy access to their performance data and actions along with connections to best practices. This was a complete transformation of our operation that improved productivity and performance resulting in a much more significant ROI than expected.”
Chief Admin Officer, SSM Health
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