How to Successfully Drive Performance Enablement in Your Contact Center
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Type
Article
Industry
Insurance
Audience
Insurance
Sagility Improves Coaching Efficiency & Exceeds NPS Target
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How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
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Alltran Drives 9% Increase to Agent Productivity & Billing Utilization
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SSM Health improved agent productivity by 64% over 4 months
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Health Insurance leaders increased weekly coaching time by 40%
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Agent Productivity

Customer Success Stories

Sagility Improves Coaching Efficiency & Exceeds NPS Target
Read Now
How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
Read Now
Alltran Drives 9% Increase to Agent Productivity & Billing Utilization
Read Now
SSM Health improved agent productivity by 64% over 4 months
Read Now
Health Insurance leaders increased weekly coaching time by 40%
Read Now

Blogs

Creating a Culture of Performance Enablement – An Interview with Iterum’s COO
7 Cost-Savings Benefits of Good Coaching for Contact Centers [Infographic]
Call Center Coaching Feedback: Everything You Need to Know
12 Top Resources for Contact Center Leaders to Start 2023
5 Tips to Improve Contact Center Efficiency in a Recession
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance
Next Level Sales Powered by Microlearning
Micro-Learning with Macro Results
The 5 Key People & Process Steps to Improving Your Coaching Effectiveness:
Empowering Skill-Building & Performance with a DIY-Learning Culture
Call Center Coaching Effectiveness: 5 Steps to (Finally!) Realizing a Return on Coaching
3 Ways to Drive Effortless Employee Learning Experiences
AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors
Your Call Is Important: AI-Based Analytics Come to the Call Center
Top 10 Reasons Contact Center Coaching Fails to Improve Customer Experience and Employee Performance
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