download
2025 CMP Report: See Why AmplifAI is a Leading Auto QA/QM Provider
Download Report
Type
No items found.
Industry
Insurance
Audience
Insurance
Unified by Data, Driven by Coaching: How a Financial Services Leader Aligned CX Agents, Leaders, and BPOs
Read Now
How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS
Read Now
Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%
Read Now
BPO Wins Exclusive Contract and Increases Business Volume 70%
Read Now
BPO Increases Sales Performance by 35% in 4 Months with AmplifAI
Read Now
BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%
Read Now
How The Home Depot Saves Time and Enables Frontline Teams
Read Now
Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot
Read Now
US retailer shrinks AHT and drives agent productivity with AI-enabled coaching
Read Now
How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands
Read Now
Sagility Improves Coaching Efficiency & Exceeds NPS Target
Read Now
BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
Read Now
BPO Drives 9% Increase to Agent Productivity & Billing Utilization
Read Now
SSM Health improved agent productivity by 64% over 4 months
Read Now
Health Insurance leaders increased weekly coaching time by 40%
Read Now

Agent Productivity

Customer Success Stories

Blogs

Agent Coaching: Best Practices, Challenges & Solutions
Takeaways | A Day in the Life of an AI-Enabled Team Leader
Takeaways | Executive Strategies to Build a High-Performance Culture at Your Call Center
11 Ways AI Will Revolutionize Call Center Coaching – As Told by The Simpsons
Fatherly Advice: 10 Lessons for Effective Call Center Coaching from TV & Movie Dads
The Pros & Cons of Real-Time Agent Assist in Contact Centers
­AI – The Answer to Lower Costs & Higher Efficiency in Call Centers
Creating a Culture of Performance Enablement – An Interview with Iterum’s COO
7 Cost-Savings Benefits of Good Coaching for Contact Centers
Call Center Coaching Feedback: Examples, Best Practices
12 Resources for Contact Center Leaders to Build Smarter Teams
5 Tips to Improve Contact Center Efficiency
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance
Next Level Sales Powered by Microlearning
Micro-Learning with Macro Results
Empowering Skill-Building & Performance with a DIY-Learning Culture
Call Center Coaching: 5 Steps to Effectiveness
3 Ways to Drive Effortless Employee Learning Experiences
AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors
Your Call Is Important: AI-Based Analytics Come to the Call Center
Top 10 Reasons Contact Center Coaching Fails to Improve Customer Experience and Employee Performance
Unified by Data, Driven by Coaching: How a Financial Services Leader Aligned CX Agents, Leaders, and BPOs

Unified by Data, Driven by Coaching: How a Financial Services Leader Aligned CX Agents, Leaders, and BPOs

This is some text inside of a div block.
How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS

How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS

This is some text inside of a div block.
Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%

Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%

This is some text inside of a div block.
BPO Wins Exclusive Contract and Increases Business Volume 70%

BPO Wins Exclusive Contract and Increases Business Volume 70%

This is some text inside of a div block.
BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

This is some text inside of a div block.
BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

This is some text inside of a div block.
How The Home Depot Saves Time and Enables Frontline Teams

How The Home Depot Saves Time and Enables Frontline Teams

This is some text inside of a div block.
Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot

Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot

This is some text inside of a div block.
US retailer shrinks AHT and drives agent productivity with AI-enabled coaching

US retailer shrinks AHT and drives agent productivity with AI-enabled coaching

This is some text inside of a div block.
How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands

How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands

This is some text inside of a div block.
Sagility Improves Coaching Efficiency & Exceeds NPS Target

Sagility Improves Coaching Efficiency & Exceeds NPS Target

This is some text inside of a div block.
BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

This is some text inside of a div block.
BPO Drives 9% Increase to Agent Productivity & Billing Utilization

BPO Drives 9% Increase to Agent Productivity & Billing Utilization

This is some text inside of a div block.
SSM Health improved agent productivity by 64% over 4 months

SSM Health improved agent productivity by 64% over 4 months

This is some text inside of a div block.
Health Insurance leaders increased weekly coaching time by 40%

Health Insurance leaders increased weekly coaching time by 40%

This is some text inside of a div block.