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AmplifAI in the Gartner® Hype Cycle™ for Hybrid Work
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Data-Driven Coaching boosts employee experience, performance results and more.

Coach with superpowers

Enable frontline leaders to coach smarter, faster, and better.

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Allen James
Agent
Sarah Davis
Agent
Fae Chase
Agent
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Reason
Target
Complete
Focus team leaders on team member challenges, like improving Average Handle Time
Focus team leaders on team member challenges, like improving First Call Resolution
Type
Remote one-on-one
Side-by-side
Huddle
Tactic
Skill
Will
Knowledge
Behavior
Showing Empathy
Following appropriate steps
Helping Resolve Issues
+150 connectors fuel AmplifAI's data-driven coaching.

The Coaching Blueprint

Leverage one consistent approach to coaching for leaders
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Recommendations

Deliver fast, targeted coaching to frontline agents
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Coaching Effectiveness

Measure and track agent performance after coaching.
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Recordings and History

Record every coaching interaction and create a library of best practices
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The Coaching Blueprint

Coach Smarter with One-Data Driven System

Leverage one consistent approach to coaching for leaders and their teams.
Save 40% of Leader Time
Team leaders start their day with a single system that recommends the most relevant coaching actions for their team - goodbye painful analysis and preparation.  
Coaching Consistency
Every coaching interaction follows the same smart process – coach, follow up and/or recognize - driving each leader and team towards consistent development and growth.
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Data-driven actions boost team leader experience

Recommendations

Scale Personalized Coaching across the Enterprise

Deliver fast, targeted coaching to frontline agents
Data-Driven Recommendations
AmplifAI creates coaching recommendations based on individual agent performance – focusing agents and their team leaders on the right metric, behavior and details.
Spend More Time with Teams
With the preparatory guesswork taken out of the coaching process, leaders can spend their time helping guide the core skills and tactics required for improvement.
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Help improve employee consistency with a data-driven coaching blueprint.

Coaching Effectiveness

Understand the impact of coaching actions.

Measure and track agent performance after coaching.
Quantify Coaching Success
AmplifAI’s Coaching Effectiveness Index reveals how successful team leaders are in improving agent performance after a coaching session.
Highlight Your Best Coaches
High effectiveness demonstrates strong abilities to improve team performance, and vice versa. AmplifAI generates an overall Coaching Effectiveness Index along with a metric and behavior specific Effectiveness Index for every supervisor.
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Coaching Effectiveness unveils new leadership insights

Recordings and History

Never Lose Valuable Coaching Insights

Record every coaching interaction and build a library of best practice content.
A Complete Coaching History
It’s hard to  covered in a coaching session, so we make sure to store the details from every interaction in Coaching History – allowing participants to review key points post coaching
Record Coaching Audio
Sessions are also recordable and stored, establishing a framework to build organic coaching highlights for supervisors-in-need.
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Unlock a complete digital coaching history/

We love coaching and we love to share!

We've published the 8 Coaching Guides listed below into one easy-to-use bundle. Make sure to grab a copy while you're here.
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See all the contact center coaching resources AmplifAI has to offer!

Coaching Questions

In order to guide people to self-discovery and self-resolution, you have to get comfortable asking questions. Here are some sample questions to help you navigate the journey!
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Commitments for Change

For employees to act on coaching commitments, the coach has to help guide them to specific behavioral actions that will help drive the desired improvement.
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Coaching Top Performers

Top performers need a tailored approach when it comes to coaching. Here are tips for how to tailor different areas of your coaching conversation!
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Coaching Remote Workers

Remote work is here to stay. Find out how you can keep your contact center employees engaged even when WFH.
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6 step performance coaching model

Master the six step performance coaching model
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4 Types of Behavior

We can break down the 4 types of behaviors, actions, into two categories – those we can see, and those we can hear. We can further break down how we experience each of these categories!
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Conversation Structure

Discover when to praise strengths, progress and effort. Learn when to address corrective opportunities!
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The Coaching Effectiveness Assessment: Your Key to Improved Performance in Contact Centers

This free coaching effectiveness assessment calculates a rating for call center coaches. Plus, find out the qualities of an efficient contact center coach.
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