Name: AmplifAI
Brand: AmplifAI
Rating: 4.8 (610 reviews)

AHT performed better than the line of business

4% increase in agent productivity

20% increase in customer satisfaction

$135,000,000 increase in annual revenue

‍

‍

“AmplifAI has allowed the associates to be in control of their own performance. They’re seeing their direct impact on metrics like AHT,CSAT, and Revenue and it’s driving results..”

Operations Supervisor, The Home Depot

AHT performed better than the line of business

4% increase in agent productivity

20% increase in customer satisfaction

$135,000,000 increase in annual revenue

‍

‍

“AmplifAI has allowed the associates to be in control of their own performance. They’re seeing their direct impact on metrics like AHT,CSAT, and Revenue and it’s driving results..”

Operations Supervisor, The Home Depot

Agent Productivity

Average Handle Time - AHT

Customer Satisfaction - CSAT

Customer Experience

Retail

Sales

document.querySelectorAll('[data-pdf-url]').forEach(function(btn) { var url = btn.getAttribute('data-pdf-url'); if (url) { btn.href = url; btn.target = '_blank'; } });

See AmplifAI in Action

Company

The Home Depot

Industry

Retail

Increase in Agent Productivity

Increase in Customer Satisfaction

20%

Increase in Incremental Annual Revenue

$135 MM

TL;DR

Challenge

Solution

OUTCOME

Read the Full Story

Opportunity

A global home improvement retailer wanted to ensure agents were knowledgeable of their products and can quickly address customer questions efficiently. They wanted to:

Measure the impact of coaching sessions between supervisors and agents
Identify behaviors that align with agent performance

Previous Pain Points

Customers demanded expertise in all problems and products by the associates, impacting customer satisfaction
Lengthy preparation during the associate feedback process left little time for delivery
Frontline agents' performance declined without effective coaching

AHT performed better than the line of business

4% increase in agent productivity
20% increase in customer satisfaction
$135,000,000 increase in annual revenue

‍

‍

“AmplifAI has allowed the associates to be in control of their own performance. They’re seeing their direct impact on metrics like AHT,CSAT, and Revenue and it’s driving results..”

Operations Supervisor, The Home Depot

Rich Text Components (important! Do not delete this components)

[[separator]]

[[video-caption: This is the caption text for the video above ]]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu leo ut leo ullamcorper sodales et vitae felis.

[[quote: Your quote text here ]]

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu leo ut leo ullamcorper sodales et vitae felis."

[[quote-dark: Your quote text here | Name Surname | Job Title / Company ]]

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu leo ut leo ullamcorper sodales et vitae felis."

Name Surname

Midwest Community Credit Union

[[callout-blue: Heading text | Paragraph text ]]