Supervisors were spending excessive amounts of time reviewing reports from multiple systems which wasted valuable coaching time. Additionally, they were manually tracking all follow up coaching which delayed follow ups and created inconsistencies in improving agents. They wanted to:
Average of 3 hours saved per day:
“AmplifAI saved valuable time in quickly providing our supervisors with accurate next steps with who needed to be coached and exactly what they need to be coached on.”
Senior Operations Director, Fortune 500 Insurance Provider
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