Is your call center prepared to handle the challenges of 2023? Watch the replay of our recent Executive Coffee Talk.

Tune in to this engaging discussion between:

• Afshan Kinder | Partner, SwitchGear
• Bradley Baumunk | EVP Sales Operations & Chief Consulting Officer, Tri Source International
• Sean Hampton | Sr. VP Operations, BroadPath
• Ricardo Cantú | LATAM TAP & CoE Regional Director, Teleperformance‍
• ‍Kevin Spence | VP Customer Success, AmplifAI

We discussed BPO trends and tips for:

• Improving performance enablement
• Overcoming the biggest challenges to coaching
• Using data analytics to optimize contact center operations
• Developing strategies for continuous improvement

See how these BPO executives are consistently delivering high-quality performance results and preparing their organization for continuous success.