How BPO Leaders are Using Data to Improve Contact Center Performance

How BPO Leaders are Using Data to Improve Contact Center Performance
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Top BPO executives share their plans for tackling contact center challenges in 2023.

Is your call center prepared to handle the challenges of 2023? Watch the replay of our recent Executive Coffee Talk.

Tune in to this engaging discussion between Afshan Kinder (Partner, SwitchGear), Bradley Baumunk (EVP Sales Operations & Chief Consulting Officer, Tri Source International), Sean Hampton (Sr. VP Operations, BroadPath), Ricardo Cantú (LATAM TAP & CoE Regional Director, Teleperformance), and Kevin Spence (VP Customer Success, AmplifAI).

We discussed BPO trends and tips for:

  • Improving performance enablement
  • Overcoming the biggest challenges to coaching
  • Using data analytics to optimize contact center operations
  • Developing strategies for continuous improvement

See how these BPO executives are consistently delivering high-quality performance results and preparing their organization for continuous success.

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