Join Dennis Wakabayashi, renowned as the Global Voice of Customer Experience, and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.
This impromptu sit-down with Sean Minter offers an exclusive look into how AmplifAI is transforming the customer experience industry, not only how the company is enhancing agent performance, but also the effectiveness of contact center team leaders.
A deep dive into AmplifAI's journey and its innovative strategies for improving call center operations.
Insights into the leadership principles driving AmplifAI's success.
Month over month gains in Issue Resolution, FCR and NPS; Month over month reductions in Handle times, ACW and Hold
👥 Winning additional client headcount
30% improvement in sales conversion
💪 Retaining talented people
8-point reduction in turnover
💰 Improving financial performance
10% increase in utilization
The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.
Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!