How AmplifAI Elevates Customer Experience (CX)

Robert Cowlishaw
Robert Cowlishaw
Head of Product Marketing
How AmplifAI Elevates Customer Experience (CX)

Join Dennis Wakabayashi, renowned as the Global Voice of Customer Experience, and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.

This impromptu sit-down with Sean Minter offers an exclusive look into how AmplifAI is transforming the customer experience industry, not only how the company is enhancing agent performance, but also the effectiveness of contact center team leaders.

What's Inside

  • A deep dive into AmplifAI's journey and its innovative strategies for improving call center operations.
  • Insights into the leadership principles driving AmplifAI's success.
  • An exploration of AmplifAI's unique approach to coaching effectiveness in call centers.
  • A forward-looking perspective on the trends shaping the call center and customer experience landscape in 2024.

Who Should Watch?

  • Are you involved in managing a call center?
  • Looking to boost the effectiveness of your call center team?
  • Interested in how AI can enhance customer experience?

If you're answering 'Yes', then this episode is definitely for you!

To learn more about AmpifAI, schedule a demo.

Watch more episodes of the Dennis Wakabayashi Podcast: CX In the Wild

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Benefit
Result
💯
Improved Performance & Customer Experience
Month over month gains in Issue Resolution,
FCR and NPS;
Month over month reductions in Handle times,
ACW and Hold
👥
Winning additional client headcount
30% improvement in sales conversion
💪
Retaining talented people
8-point reduction in turnover
💰
Improving financial performance
10% increase in utilization

Summary

The future of success in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!

Unlock the potential of your employees and skyrocket your ROI with cutting-edge coaching.

call center coaching cta@0.5x

Connect with the authors:

Melissa Pollock Customer Success at AmplifAI

Jim Rembach President at CX Media

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Robert Cowlishaw

Robert Cowlishaw

Head of Product Marketing
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