AmplifAI Blog
Industry News
20 articles
Articles
20 of 20 results
-
Industry News AmplifAI Named Automation Solution of the Year at the 2026 CCW Excellence Awards
AmplifAI was named Automation Solution of the Year at the 2026 CCW Excellence Awards and was a finalist for Workforce Innovation of the Year, recognized for performance enablement that manages AI agents and live teams in one unified AI-powered performance system.
-
Industry News Call Center KPI Benchmarks By Industry (2026)
Compare 2026 call center KPI benchmarks across 11 industries including CSAT, FCR, handle time, cost per contact, and attrition against CMP median data. See where your contact center stands.
-
Industry News What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It
Inside my conversations with leading video game companies about player behavior, QA transformation, and why customer success partnerships matter more than features.
-
Industry News Why On-Premise AI for Auto QA Is Becoming Non-Negotiable in Financial Services
AI for quality assurance doesn’t have to mean sending data outside your walls. Learn why on-premise AI is the new standard for financial service CX.
-
Industry News Contact Center Management: The Definitive Guide for 2025
Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.
-
Industry News 100+ Generative AI Statistics You Need to Know in 2026
100+ Generative AI Statistics for 2026 with the latest data on gen AI adoption, ROI, agentic AI in customer service, implementation challenges, and future growth from Gartner, McKinsey, Cisco, and MIT.
-
Industry News Insights on the Gartner® Hype Cycle™ for Workforce Transformation 2024
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
-
Industry News 50+ Gamification Statistics You Need to Know in 2026
50+ gamification statistics showcasing gamifications impact on employee productivity, customer engagement, and business growth, sales performance, learning and development.
-
Industry News Top 50 Customer Service Leaders 2025
Discover the Top Customer Service Leaders of 2025 and learn how they amplify CX for exceptional results.
-
Industry News Unlocking Leadership and Empathy in Customer Experience
In this exclusive interview, Adrian, VP of Sales at AmplifAI, shares his journey, highlighting the pivotal moments and challenges that have shaped his leadership style. Discover how his commitment to continuous learning and empathy serve as powerful tools for driving change in the customer experience (CX) industry.
-
Industry News How AmplifAI Elevates Customer Experience (CX)
Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.
-
Industry News Insights on the Gartner® Hype Cycle™ for Hybrid Work: Everyday AI Transforming Contact Centers
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
-
Industry News Insights on the Gartner® Hype Cycle™: Everyday AI Transforming Contact Centers
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
-
Industry News 6 Ways To Prepare Call Center Employees For Difficult Calls
6 Ways To Prepare Call Center Employees For Difficult Calls: Develop Protocols, Train Employees, Discourage Holding, Allow Compensation, Hold Meetings, Consistent Praise
-
Industry News 5 Trends Changing the Future of Contact Center Performance Management & Training
Execs in the Know Guest Blog Article and ICMI Featured Contributor Article. Looking at our industry, there are five clear trends that have, and continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.
-
Industry News What Do Millennials Want?
What do Millennials want? First, they want empowerment - Millennials want individual autonomy, and flexibility, with accountability for all. They want to do meaningful work, to belong and feel valued, to feel a sense of purpose and hope for what they can achieve, and to develop in their careers.
-
Industry News 5 AI Use Cases in Contact Centers - But What About Supervisors?
There's a theme within the flurry of articles about AI, a common thread revealing where AI is being leveraged, and where AI appears largely under leveraged.
-
Industry News Deloitte's 2017 Global Call Center Survey
Deloitte's 2017 Global Call Center Survey released mid-May polled executives from over 450 contact centers in 16 countries about their current and future priorities over the next two years. Results shows close to 90% of respondents named 'Improving Customer Experience' as a strategic focus, and all respondents said they are planning to invest in "Emerging Technologies".
-
Industry News AI Could Liberate 50% of Managers' Time
AI augments human work - creating efficiency by automating administrative and organization tasks that managers don't have time for, (but without doing, can't be effective), freeing them to spend more time doing the things that humans do best.
-
Industry News How To Motivate Millennials
Motivating millennials takes more than flexible work policies!