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Series B: AmplifAI Raises $33.7M from CVS Health Ventures to scale AI-first platform

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What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It

Inside my conversations with leading video game companies about player behavior, QA transformation, and why customer success partnerships matter more than features.

Quality Assurance Is Dead. Conversation Intelligence is the Future.

Why traditional QA forms limit understanding, how AI is transforming contact centers, and what leaders should prioritize when evaluating technology.

10 Best Contact Center AI Software Platforms (2025)

Compare the 10 best contact center AI software platforms in 2025. See side-by-side feature comparisons, call center AI software types, limitations, and evaluation criteria to find the right contact center AI software for your organization.

9 Best Call Center Speech Analytics Software (2025)

Compare the 9 best call center speech analytics software platforms in 2025. See side-by-side feature comparisons, speech analytics software types, best fit, and use cases to find the right speech analytics software for your contact center.

Why On-Premise AI for Auto QA Is Becoming Non-Negotiable in Financial Services

AI for quality assurance doesn’t have to mean sending data outside your walls. Learn why on-premise AI is the new standard for financial service CX.

Contact Center Management: The Definitive Guide for 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.

60+ Generative AI Statistics You Need to Know in 2025

60+ Generative AI Statistics. Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025.

Insights on the Gartner® Hype Cycle™ for Workforce Transformation 2024

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.

25+ Gamification Statistics You Need to Know in 2025

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

10 Best Call Center Performance Management Software 2025

Discover the top 10 call center performance management software of 2025. Explore the features, benefits, use cases and considerations to find the perfect solution for your contact center.

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