In a fast-paced environment, there was a need to retain agents to ensure sales were converted and close rates were maintained. Inability to pinpoint training and coaching needs was a road block to performance.
“AmplifAI is an invaluable part of our operation as it allows the entire organization to quickly focus on targeted coaching actions for our agents while measuring the effectiveness of each coach.”
Global Vice President, Top 3 Telecom Brand via BPO
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