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AmplifAI Blog
Contact center research, buyer’s guides, product news, coaching guidance, and CX analysis from AmplifAI.
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Latest Coaching
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Coaching Agent Coaching: Best Practices, Challenges & Solutions
Learn the agent coaching best practices, common challenges and solutions. Explore how AI capabilities support contact center leaders to deliver exceptional coaching outcomes.
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Coaching AI Coaching in Call Centers: AI-Led vs AI-Enabled Coaching
Compare AI-led and AI-enabled coaching in call centers, understand how each AI Coaching approach works, and see which drives lasting agent performance.
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Coaching Takeaways | A Day in the Life of an AI-Enabled Team Leader
Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.
Latest Learning & Development
See all 21-
Learning & Development Contact Center AI Buyers Guide 2026
Contact center AI buyers guide covering why AI deployments fail, how to evaluate your AI readiness, and the five types of contact center AI from leader-facing and agent-facing through customer-facing and CCaaS-bundled.
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Learning & Development Customer Insights: Turning Analytics Into Actions
Learn all about customer insights. How they work, challenges, history and how AI is poised to turn customer insights into action in 2025.
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Learning & Development Speech Analytics in Call Centers: From Data to Action
Learn how speech analytics transforms call center data into actionable insights and how to leverage it for improved agent performance, enhanced customer experience, and optimized operations.
Latest Software Buyer's Guides
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Software Buyer's Guides 7 Best AI Agent Management Software for Customer Service (2026)
Compare the 7 best AI agent management software for customer service in 2026. See side-by-side feature comparisons, types, evaluation criteria, and use cases.
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Software Buyer's Guides Five9 Alternatives (2026)
Compare the top Five9 alternatives across 13 call center software categories covering call routing, quality assurance, AI, coaching, analytics, and performance management.
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Software Buyer's Guides Cresta Alternatives
Compare Cresta alternatives across 9 call center software categories, with vendor reviews, feature comparisons, limitation mapping, and evaluation criteria.
Latest Quality and Compliance
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Quality and Compliance Quality Assurance Is Dead. Conversation Intelligence is the Future.
Why traditional QA forms limit understanding, how AI is transforming contact centers, and what leaders should prioritize when evaluating technology.
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Quality and Compliance Call Center Compliance: Regulations, Challenges and Best Practices (2026)
Call center compliance regulations, challenges, and best practices for 2026. Covering 15 regulations including HIPAA, TCPA, CCPA/CPRA, and GDPR, with software evaluation criteria from the 2026 CMP Research Prism for Automated QA/QM.
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Quality and Compliance Call Center Quality Management: The Complete Guide (2026)
The 2026 guide to call center quality management, covering the frameworks connecting QA scoring, coaching, compliance monitoring, and agent development into one continuous process, plus best practices and software categories making quality management work at scale.
Latest CX Insights
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CX Insights You Don't Know If Your Chatbots Are Working
You don't know if your chatbots are working until you track what happens after the session ends. Sean Minter, CEO and Founder of AmplifAI, shows how to score AI agents and live teams as one customer journey, from first contact through the handoff.
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CX Insights AI Agents Aren’t Replacing Human Agents in Customer Service Yet
AI agents aren't replacing human agents in customer service. Sean Minter, CEO and Founder of AmplifAI shows where AI agent ROI lives, and how to manage AI and human agent performance across QA, coaching, compliance, and CX outcomes in one connected model.
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CX Insights The Service Recovery Paradox
Explore the Service Recovery Paradox phenomenon, the definition, the science, real-world examples, how to measure it, and how to optimize your team to capitalize on those moments of service failure and turn them into moments of triumph.
Latest Industry News
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Industry News AmplifAI Named Automation Solution of the Year at the 2026 CCW Excellence Awards
AmplifAI was named Automation Solution of the Year at the 2026 CCW Excellence Awards and was a finalist for Workforce Innovation of the Year, recognized for performance enablement that manages AI agents and live teams in one unified AI-powered performance system.
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Industry News Call Center KPI Benchmarks By Industry (2026)
Compare 2026 call center KPI benchmarks across 11 industries including CSAT, FCR, handle time, cost per contact, and attrition against CMP median data. See where your contact center stands.
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Industry News What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It
Inside my conversations with leading video game companies about player behavior, QA transformation, and why customer success partnerships matter more than features.
Latest Press
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Press AmplifAI and TTEC Collaborate to Advance AI-Driven Performance Through TTEC Perform™
Press Release: TTEC Performs™’ AI-enabled platform for automated QA, coaching, and performance management validates AmplifAI® as the engine behind enterprise-scale CX operations
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Press AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of Customer Experience
AmplifAI raises $33.7M in Series B funding, led by CVS Health Ventures, to scale it's AI-first platform—uniting AI agents and human teams to elevate performance, reduce friction, and transform every customer interaction.
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Press EY Announces Sean Minter as a 2023 Entrepreneur of the Year® Southwest Award Finalist
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2023 Central Plains Award finalist!
All articles
118 of 118 results
- CX Insights
You Don't Know If Your Chatbots Are Working
You don't know if your chatbots are working until you track what happens after the session ends. Sean Minter, CEO and Founder of AmplifAI, shows how to score AI agents and live teams as one customer journey, from first contact through the handoff.
- Software Buyer's Guides
7 Best AI Agent Management Software for Customer Service (2026)
Compare the 7 best AI agent management software for customer service in 2026. See side-by-side feature comparisons, types, evaluation criteria, and use cases.
- Software Buyer's Guides
Five9 Alternatives (2026)
Compare the top Five9 alternatives across 13 call center software categories covering call routing, quality assurance, AI, coaching, analytics, and performance management.
- Industry News
AmplifAI Named Automation Solution of the Year at the 2026 CCW Excellence Awards
AmplifAI was named Automation Solution of the Year at the 2026 CCW Excellence Awards and was a finalist for Workforce Innovation of the Year, recognized for performance enablement that manages AI agents and live teams in one unified AI-powered performance system.
- Industry News
Call Center KPI Benchmarks By Industry (2026)
Compare 2026 call center KPI benchmarks across 11 industries including CSAT, FCR, handle time, cost per contact, and attrition against CMP median data. See where your contact center stands.
- Software Buyer's Guides
Cresta Alternatives
Compare Cresta alternatives across 9 call center software categories, with vendor reviews, feature comparisons, limitation mapping, and evaluation criteria.
- CX Insights
AI Agents Aren’t Replacing Human Agents in Customer Service Yet
AI agents aren't replacing human agents in customer service. Sean Minter, CEO and Founder of AmplifAI shows where AI agent ROI lives, and how to manage AI and human agent performance across QA, coaching, compliance, and CX outcomes in one connected model.
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Software Buyer's Guides NICE CXone Alternatives
Compare NICE CXone alternatives across 13 call center software categories, with vendor reviews, feature comparisons, limitation mapping, and evaluation criteria.
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Software Buyer's Guides 10 Best Call Center Analytics Software (2026)
Compare the 10 best call center analytics software of 2026 by analytics types, features, data access, workflow connection, and outcome measurement.
- Press
AmplifAI and TTEC Collaborate to Advance AI-Driven Performance Through TTEC Perform™
Press Release: TTEC Performs™’ AI-enabled platform for automated QA, coaching, and performance management validates AmplifAI® as the engine behind enterprise-scale CX operations
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Software Buyer's Guides 10 Best Call Center Workforce Management (WFM) Software 2026
Compare the 10 best call center workforce management software of 2026. See side-by-side WFM software types, feature, and evaluation criteria including forecasting accuracy, scheduling flexibility, data portability, and total cost of ownership to find the right call center workforce management software for your contact center.
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Software Buyer's Guides 8 Best Call Center CRM Software (2026)
Compare the 8 best call center CRM software of 2026 across six CRM types, 11 feature criteria, and evaluation dimensions including data integration openness, AI maturity, and total cost of ownership for contact center deployments.
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Software Buyer's Guides Best Call Center Software (2026)
Compare the best call center software of 2026 across 12 categories and six layers, from CCaaS and AI to QA, coaching, and customer insights.
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Software Buyer's Guides 10 Best Customer Insights Software (2026)
Compare the 10 best customer insights software in 2026. See side-by-side feature comparisons, customer insights software types, best fit, and use cases to help you find the right vendor.
- Quality and Compliance
Quality Assurance Is Dead. Conversation Intelligence is the Future.
Why traditional QA forms limit understanding, how AI is transforming contact centers, and what leaders should prioritize when evaluating technology.
- Industry News
What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It
Inside my conversations with leading video game companies about player behavior, QA transformation, and why customer success partnerships matter more than features.
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Software Buyer's Guides 10 Best Contact Center AI Software Platforms (2026)
Compare the 10 best contact center AI software vendors in 2026 by AI types, feature coverage, data access, limitations, and evaluation criteria.
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Software Buyer's Guides 9 Best Call Center Speech Analytics Software (2026)
Compare the 9 best call center speech analytics software in 2026. See speech analytics types, features, use cases, vendor fit, limitations, and side-by-side comparisons.
- Press
AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of Customer Experience
AmplifAI raises $33.7M in Series B funding, led by CVS Health Ventures, to scale it's AI-first platform—uniting AI agents and human teams to elevate performance, reduce friction, and transform every customer interaction.
- Learning & Development
Contact Center AI Buyers Guide 2026
Contact center AI buyers guide covering why AI deployments fail, how to evaluate your AI readiness, and the five types of contact center AI from leader-facing and agent-facing through customer-facing and CCaaS-bundled.
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Industry News Why On-Premise AI for Auto QA Is Becoming Non-Negotiable in Financial Services
AI for quality assurance doesn’t have to mean sending data outside your walls. Learn why on-premise AI is the new standard for financial service CX.
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Industry News Contact Center Management: The Definitive Guide for 2025
Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.
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Industry News 100+ Generative AI Statistics You Need to Know in 2026
100+ Generative AI Statistics for 2026 with the latest data on gen AI adoption, ROI, agentic AI in customer service, implementation challenges, and future growth from Gartner, McKinsey, Cisco, and MIT.
- Quality and Compliance
Call Center Compliance: Regulations, Challenges and Best Practices (2026)
Call center compliance regulations, challenges, and best practices for 2026. Covering 15 regulations including HIPAA, TCPA, CCPA/CPRA, and GDPR, with software evaluation criteria from the 2026 CMP Research Prism for Automated QA/QM.
- Learning & Development
Customer Insights: Turning Analytics Into Actions
Learn all about customer insights. How they work, challenges, history and how AI is poised to turn customer insights into action in 2025.
- Coaching
Agent Coaching: Best Practices, Challenges & Solutions
Learn the agent coaching best practices, common challenges and solutions. Explore how AI capabilities support contact center leaders to deliver exceptional coaching outcomes.
- Learning & Development
Speech Analytics in Call Centers: From Data to Action
Learn how speech analytics transforms call center data into actionable insights and how to leverage it for improved agent performance, enhanced customer experience, and optimized operations.
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Learning & Development Call Center Gamification: How It Works, and Why It Matters
Discover how call center gamification drives agent engagement, improves customer experience, and boosts operational performance. Learn key elements, benefits, and risks to building a winning strategy.
- Coaching
AI Coaching in Call Centers: AI-Led vs AI-Enabled Coaching
Compare AI-led and AI-enabled coaching in call centers, understand how each AI Coaching approach works, and see which drives lasting agent performance.
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Learning & Development Transformation of Customer Experience in Financial Services
Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.
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Industry News Insights on the Gartner® Hype Cycle™ for Workforce Transformation 2024
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
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Learning & Development Call Center Turnover: Causes, Formulas, and Strategies to Reduce It
Call center turnover: learn the causes, formulas and strategies to improve agent attrition from industry experts. Listen to the song the Agent Attrition Blues.
- CX Insights
The Service Recovery Paradox
Explore the Service Recovery Paradox phenomenon, the definition, the science, real-world examples, how to measure it, and how to optimize your team to capitalize on those moments of service failure and turn them into moments of triumph.
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Industry News 50+ Gamification Statistics You Need to Know in 2026
50+ gamification statistics showcasing gamifications impact on employee productivity, customer engagement, and business growth, sales performance, learning and development.
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Software Buyer's Guides 10 Best Call Center Coaching Software (2026)
Compare the 10 best call center coaching software in 2026. See side-by-side coaching types, key features, AI-enabled vs AI-led capabilities, and evaluation criteria to choose the right call center coaching software.
- Quality and Compliance
Call Center Quality Management: The Complete Guide (2026)
The 2026 guide to call center quality management, covering the frameworks connecting QA scoring, coaching, compliance monitoring, and agent development into one continuous process, plus best practices and software categories making quality management work at scale.
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Learning & Development Call Center Manager Job Interview Questions
Call center manager interview questions and answers. This comprehensive guide covers everything you need to know to impress hiring managers and secure the role.
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Learning & Development Cultivating Emotional Intelligence in Your Workplace
Learn how to cultivate emotional intelligence (EQ) within your organization, measure its impact, and leverage the insights from our "EQ in Your HQ" webinar to create a more emotionally aware and successful workplace.
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Software Buyer's Guides 10 Best Call Center Performance Management Software (2026)
Compare the 10 best call center performance management software in 2026. See performance management software types, features, use cases, vendor fit, limitations, and side-by-side comparisons.
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Learning & Development 140+ Customer Service Statistics You Need to Know in 2026
140+ Customer Service Statistics for 2026. AI adoption, agent experience, QA, CX leadership, and customer expectations data with sources and analysis.
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Learning & Development Call Center Analytics: What They are and How to Use Them in 2026
Learn how call center analytics work in 2026, from data sources and analytics types to the software that connects data to coaching, performance, and customer outcomes.
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Software Buyer's Guides 12 Best Call Center Quality Assurance (QA) Software 2026
Compare the 12 best call center quality assurance (QA) software in 2026. See side-by-side feature comparisons, types, evaluation criteria, and use cases to find the right call center QA software.
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Learning & Development Call Center Productivity: Ultimate Guide to Metrics, and Strategies (2026)
14 call center productivity metrics with formulas, benchmarks, root causes of low productivity, and how AI reshapes performance management in 2026.
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Industry News Top 50 Customer Service Leaders 2025
Discover the Top Customer Service Leaders of 2025 and learn how they amplify CX for exceptional results.
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Software Buyer's Guides 7 Best Call Center Gamification Software Tools (2026)
Compare the 7 best call center gamification software vendors in 2026 by features, reward flexibility, coaching connection, and performance data access.
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Industry News Unlocking Leadership and Empathy in Customer Experience
In this exclusive interview, Adrian, VP of Sales at AmplifAI, shares his journey, highlighting the pivotal moments and challenges that have shaped his leadership style. Discover how his commitment to continuous learning and empathy serve as powerful tools for driving change in the customer experience (CX) industry.
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Learning & Development Improving Customer Experience With Visual Content
Harness the power of visual storytelling to connect deeply with your audience. Through videos, graphics, and illustrations, showcase your products and highlight your brand's values and objectives.
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Learning & Development Call Center Leader Job Interview Questions
Get ready for your call center leadership interview with expert-backed questions and response strategies. Learn how to showcase leadership, problem-solving, and strategic decision-making.
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Industry News How AmplifAI Elevates Customer Experience (CX)
Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.
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Industry News Insights on the Gartner® Hype Cycle™ for Hybrid Work: Everyday AI Transforming Contact Centers
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
- Coaching
Takeaways | A Day in the Life of an AI-Enabled Team Leader
Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.
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Industry News Insights on the Gartner® Hype Cycle™: Everyday AI Transforming Contact Centers
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
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Coaching Average Handle Time: Strategies for Improving AHT in Your Call Center
Improve Average Handle Time in your call center with expert strategies. Learn to calculate Average Handle Time (AHT), set benchmarks, and improve efficiency without sacrificing quality. Master AHT for better customer satisfaction and operational success.
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Coaching First Call Resolution: Best Practices for FCR Improvement
Gain insights into strategies for improving your call center's First Call Resolution rates, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.
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Coaching Takeaways | Executive Strategies to Build a High-Performance Culture at Your Call Center
Learn how call center leaders are implementing effective, results-driven coaching, nurturing agent commitment, & employing rigorous measures to assess the effectiveness of feedback.
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Coaching 11 Ways AI Will Revolutionize Call Center Coaching – As Told by The Simpsons
Explore the transformative power of AI in call center coaching – with some help from The Simpsons. From real-time feedback to personalized training, AI enhances coaching effectiveness and drives exceptional customer experiences.
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Coaching Fatherly Advice: 10 Lessons for Effective Call Center Coaching from TV & Movie Dads
Discover humorous and unexpected insights for effective call center coaching from some of our favorite TV and movie dads.
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Coaching The Pros & Cons of Real-Time Agent Assist in Contact Centers
Discover the pros and cons of Real-Time Agent Assist in your contact center. Learn how to leverage Real-Time Assist tools while still maintaining the essential human touch your customers need.
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Coaching AI – The Answer to Lower Costs & Higher Efficiency in Call Centers
AI is revolutionizing call centers, streamlining operations, and enhancing customer experiences. See how it's used to efficiently manage queries, train agents, and reduce errors, lead to a more profitable contact center.
- Press
EY Announces Sean Minter as a 2023 Entrepreneur of the Year® Southwest Award Finalist
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2023 Central Plains Award finalist!
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Coaching Creating a Culture of Performance Enablement – An Interview with Iterum’s COO
Learn how Iterum is delivering an exceptional experience for their clients and boosting their teams’ performance in our recent interview with Juan Lopez, COO.
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Coaching 7 Cost-Savings Benefits of Good Coaching for Contact Centers
Is your call center trying to save money? Invest in your coaching program. This infographic shows 7 ways good coaching can positively impact your ROI.
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Coaching Call Center Coaching Feedback: Examples, Best Practices
Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them), the benefits of delivering coaching feedback the right way.
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Coaching 12 Resources for Contact Center Leaders to Build Smarter Teams
Now is a great time to get started on your goals for the coming year. Check out this list of 12 blogs, podcasts, books, and more to help contact center leaders, supervisors, and associates tackle the challenges that might be coming in 2023.
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Coaching 5 Tips to Improve Contact Center Efficiency
How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.
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Coaching 4 Tactics for Building a Culture of Improvement in Your Contact Center Team
A daily gameplan has been created to help others lead like the best, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.
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Press AmplifAI to Enable Frontline Performance for Iterum Connections
Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences.
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Press AmplifAI Earns Frost & Sullivan’s 2022 Competitive Strategy Leadership Award
We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions.
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Press iQor Selects AmplifAI AI-Driven Performance Enablement Platform
iQor announced today its selection of the AmplifAI AI-driven performance enablement platform.
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Press AmplifAI Launches New Channel Partner Program
We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue
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Coaching AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance
AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.
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Press EY announces Sean Minter as Entrepreneur of the Year Finalist
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist!
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Press AmplifAI Announces Investment from Breyer Capital
AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round.
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Coaching Turn the lucky few into the lucky many
High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.
- Press
AmplifAI Closes $18.5M Series A
Earlier today, we announced the close of an $18.5 million Series A financing led by Greycroft. We’re excited to add Greycroft to our list of investors – which includes LiveOak Venture Partners, Dallas Venture Capital and Capital Factory.
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Learning & Development Micro-Learning with Macro Results
Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations.
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Learning & Development Empowering Skill-Building & Performance with a DIY-Learning Culture
Technology is enabling us to model consumer like-learning and empower our teams to take part in their own self-learning journeys – simultaneously driving engagement and performance, and reinforcing developmental conversations!
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Press AmplifAI’s intelligent Contact Centre solution gains ground in the UAE through partnership with TouchForce
We are extremely excited to announce our launch in the GCC with our newest partner Touchforce.
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Industry News 6 Ways To Prepare Call Center Employees For Difficult Calls
6 Ways To Prepare Call Center Employees For Difficult Calls: Develop Protocols, Train Employees, Discourage Holding, Allow Compensation, Hold Meetings, Consistent Praise
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Press AmplifAI Joins Five9s New App Marketplace
AmplifAI is transforming Five9's Intelligent Contact Center data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.
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Press Announcing: AmplifAI is an AWS Partner Network (APN) Partner!
With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers
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Coaching Call Center Coaching: 5 Steps to Effectiveness
Amplifai your call center coaching with our guide on the 5 Key Steps to Coaching Effectiveness. Unlock strategies that blend people, process, and technology for transformational coaching results.
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Learning & Development “Own You!”– DIY Learning is Missing Link in Employee Empowerment & Continuous Skill-Building
Contact center employees both onsite and @home are begging us to give them tools to better perform the jobs we hired them to do! This is what you need to give them...
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Press Announcing Our Newest Partner, Zendesk!
We are proud to announce that AmplifAI and Zendesk are collaborating to continuously improve frontline agent and supervisor performance!
- Press
Making People Better: AI Startup AmplifAI Raises $3.9M to Accelerate Market Growth
Dallas Innovate's David Kirkpatrick writes about our recent seed funding and uncovers how AmplifAI is making people better!
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Press AmplifAI Raises $3.9M, Its First Outside Funding, For Call Center AI
A few years ago, Xconomy's Angela Shaw covered our initial Product Launch. Fast forward to 2019 and we're thrilled to have her covering our seed funding announcement
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AmplifAI Secures $3.9M Seed Funding Led by Naya Ventures, LiveOak Venture Partners and Capital Factory
We are extremely proud to announce our seed funding of $3.9M led by Naya Ventures, LiveOak Venture Partners and Capital Factory
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Press Dallas-area startup lands $4M to bolster growth as it leverages AI
Check out the story on our recent funding covered by Brian Womack at the Dallas Business Journal!
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Press AmplifAI + Arise share Case Study at the Remote Working Summit
The two-day event put on by Customer Contact Strategies offered thought provoking case studies, breakout sessions, and a handful of technology-sponsor discussions and presentations.
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Press One Night in New Orleans - Customer Response Summit
Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions!
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Industry News 5 Trends Changing the Future of Contact Center Performance Management & Training
Execs in the Know Guest Blog Article and ICMI Featured Contributor Article. Looking at our industry, there are five clear trends that have, and continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.
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Learning & Development Workforce Optimization: A Systems Thinking Activity
With all this WFO, why aren't we perfect?I sum it up by saying that Workforce Optimization (WFO) is about...
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Press Top Takeaways from CRS 2018
The 2018 Customer Response Summit was incredible! For those that missed it, we've recapped our 48 hour immersion with the most innovative organizations disrupting Customer Experience!
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Coaching 5 Ways Leaders Can Model High-CX Behaviors
ICMI Featured Contributor Article. To help agents better connect with humans, we need to teach, expect, and measure the use of interpersonal communication and influence behaviors (aka, soft skills!) like warmth, personalization, informality, interest, and caring (aka, empathy!).
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Company News How We Make Your People Profoundly Better
Discover how we consistently make your people profoundly better!
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Press The Call Center Coach interviews AmplifAI CEO Sean Minter
Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.
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Press ICMI Expo Orlando was a blast!
Our first time attendance and exhibition at ICMI Expo in Orlando last month was a great success!
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Learning & Development 3 Ways to Drive Effortless Employee Learning Experiences
ICMI Featured Contributor article. Are you providing your workers an effortless learning experience? Or are they exhausting all of their energy before they can even access the right resources?
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Press NEXT Award Winner
At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner!
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Learning & Development Data Visualization and Engagement: Do Metrics Motivate?
ICMI Featured Contributor Article. Everyone likes access to data about their performance! But does that drive engagement and effort?
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Press AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors
ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry.
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Coaching Trust-Destructors: Top 5 Ways to Ruin Engagement with Your Coaching Practices
ICMI Featured Contributor article. One of the greatest ways we build trust with employees is through review and discussion of their work performance. It's hard to be direct and courageous when it comes to discussing peoples' work behaviors though, and there are several ways we can fail at it miserably!
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Learning & Development How Technology & Customer Experience Have Changed the Employee Learning Landscape
Contact centers have worked hard to keep up with the pace of change in infrastructure, platforms, processes, and consumer demands - and frontline service representatives have been working hard too, but it's a daunting endeavor for even the most motivated of people!
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Learning & Development Coaching as Critical Reinforcement to Self-Directed Learning
The potential for modifying behavior and affecting performance and engagement through coaching is most significant and successful when it is relevant to, and therefore reinforces, formal and informal learning.
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Press AmplifAI Attending AI Briefing in San Francisco, December 4-5th
This laser-focused AI Briefing is a great opportunity to discuss how AI-powered bots and AI–virtual/assisted human agents are impacting service strategies with other care leaders that are looking to maximize their strategy or implement it.
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Press AmplifAI attending ICMI Expo in Orlando, May 21-24 2018
Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium.
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Press ICMI Features AmplifAI's: What Do Millennial's Want?
ICMI featured "What do Millennial's Want? Unlocking Explosive Millennial Engagement in Contact Centers" on October 10th, 2017.
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Industry News What Do Millennials Want?
What do Millennials want? First, they want empowerment - Millennials want individual autonomy, and flexibility, with accountability for all. They want to do meaningful work, to belong and feel valued, to feel a sense of purpose and hope for what they can achieve, and to develop in their careers.
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Industry News 5 AI Use Cases in Contact Centers - But What About Supervisors?
There's a theme within the flurry of articles about AI, a common thread revealing where AI is being leveraged, and where AI appears largely under leveraged.
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Press AmplifAI Focuses AI Tech on Improved Performance, Morale
Dallas Innovate's Lance Murray discusses AmplifAI's automated machine learning algorithms to understand the behaviors and actions of a business' best-performing employees, trainers, and managers so that their best qualities can be spread throughout the organization.
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Press DFW Entrepreneur's Billion-Dollar Long Game: AI-Performance
Dallas Business Journal's Shawn Shinneman discusses what AmplifAI CEO, Sean Minter, has done before: seen an opportunity, founded a company, built it...
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Press Press Release: AmplifAI launches new platform to drive AI enabled employee development
AmplifAI is reinventing the multibillion-dollar field of Employee Development and Performance Management with AI-based technology that allows innovative enterprises to leverage machine learning to improve performance results and service experience.
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Press Texas wants to prove its startup worth but may lack the money
Crain's Nicholas Sakelaris engages in a discussion with AmplifAI CEO, Sean Minter, concerning the health of the Dallas start-up ecosystem.
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Press Your Call Is Important: AI-Based Analytics Come to the Call Center
Xconomy featured AmplifAI in an article discussing the three technology providers driving AI-powered data-driven solutions that benefit contact center operations.
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Coaching Top 10 Reasons Contact Center Coaching Fails to Improve Customer Experience and Employee Performance
Call Center Coaching Effectiveness has long been a challenge for both BPO/Outsourcers and direct contact centers alike. Here are the top 10 causes we repeatedly see contributing to stagnant customer experience, waning employee morale, and disappointing performance improvements.
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Industry News Deloitte's 2017 Global Call Center Survey
Deloitte's 2017 Global Call Center Survey released mid-May polled executives from over 450 contact centers in 16 countries about their current and future priorities over the next two years. Results shows close to 90% of respondents named 'Improving Customer Experience' as a strategic focus, and all respondents said they are planning to invest in "Emerging Technologies".
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Industry News AI Could Liberate 50% of Managers' Time
AI augments human work - creating efficiency by automating administrative and organization tasks that managers don't have time for, (but without doing, can't be effective), freeing them to spend more time doing the things that humans do best.
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Industry News How To Motivate Millennials
Motivating millennials takes more than flexible work policies!