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Series B: AmplifAI Raises $33.7M from CVS Health Ventures to scale AI-first platform

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10 Best Contact Center AI Software Platforms (2025)

Compare the 10 best contact center AI software platforms in 2025. See side-by-side feature comparisons, AI software types, limitations, and evaluation criteria to find the right contact center AI software for your organization.

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9 Best Call Center Speech Analytics Software (2025)

Compare the 9 best call center speech analytics software platforms in 2025. See side-by-side feature comparisons, speech analytics software types, best fit, and use cases to find the right speech analytics software for your contact center.

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Contact Center Management: The Definitive Guide for 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.

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Learning & Development

Contact Center AI Buyers Guide 2025

Discover what Contact Center AI really means, why most AI deployments fail, and how to choose the right platform. This guide demystifies key AI types, use cases, and pitfalls to avoid so you can make smarter, data-ready buying decisions.

Industry News

10 Best Contact Center AI Software Platforms (2025)

Compare the 10 best contact center AI software platforms in 2025. See side-by-side feature comparisons, AI software types, limitations, and evaluation criteria to find the right contact center AI software for your organization.

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10 Best Call Center Performance Management Software 2025

Discover the top 10 call center performance management software. Explore features, benefits, and considerations to find the perfect solution for your contact center in 2025.

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10 Best Call Center Coaching Software (2025)

Discover the 10 best call center coaching software for 2025. Explore call center coaching software types, key features, AI coaching capabilities, and overall effectiveness in the contact center.

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9 Best Call Center Speech Analytics Software (2025)

Compare the 9 best call center speech analytics software platforms in 2025. See side-by-side feature comparisons, speech analytics software types, best fit, and use cases to find the right speech analytics software for your contact center.

Learning & Development

Call Center Analytics: What They are and How to Use Them Effectively

Discover how to use call center analytics effectively, from data sources and AI applications to real-time coaching and QA automation. Learn about Call Center Analytics Software that turns insights into action.

Industry News

11 Best Call Center Quality Assurance (QA) Software 2025

Compare the 11 best call center quality assurance software platforms in 2025. See side-by-side feature comparisons, QA software types, best fit, use cases to find the right call center QA software for your contact center.

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7 Best Call Center Gamification Software Tools (2025)

Discover the 7 best call center gamification software for 2025. Boost agent engagement, performance, and customer satisfaction with our expert guide.

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What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It

Inside my conversations with leading video game companies about player behavior, QA transformation, and why customer success partnerships matter more than features.

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Quality Assurance Is Dead. Conversation Intelligence is the Future.

Why traditional QA forms limit understanding, how AI is transforming contact centers, and what leaders should prioritize when evaluating technology.

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60+ Generative AI Statistics You Need to Know in 2025

60+ Generative AI Statistics. Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025.

Learning & Development

80+ Customer Service Statistics You Need to Know in 2025

80+ Customer Service Statistics. Featuring the latest trends in customer experience, customer service quotes, and tips for 2025

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AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of Customer Experience

AmplifAI raises $33.7M in Series B funding, led by CVS Health Ventures, to scale it's AI-first platform—uniting AI agents and human teams to elevate performance, reduce friction, and transform every customer interaction.

Learning & Development

Customer Insights: Turning Analytics Into Actions

Learn all about customer insights. How they work, challenges, history and how AI is poised to turn customer insights into action in 2025.

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Agent Coaching: Best Practices, Challenges & Solutions

Learn the agent coaching best practices, common challenges and solutions. Explore how AI capabilities support contact center leaders to deliver exceptional coaching outcomes.

Coaching

Call Center Coaching Feedback: Examples, Best Practices

Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them), the benefits of delivering coaching feedback the right way.

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Call Center Productivity: Ultimate Guide to Metrics, and Strategies (2025)

Learn everything you need to know about call center productivity - from key productivity metrics to tools and strategies you can leverage to improve productivity.

Learning & Development

Call Center Gamification: How It Works, and Why It Matters

Discover how call center gamification drives agent engagement, improves customer experience, and boosts operational performance. Learn key elements, benefits, and risks to building a winning strategy.

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Call Center Leader Job Interview Questions

Get ready for your call center leadership interview with expert-backed questions and response strategies. Learn how to showcase leadership, problem-solving, and strategic decision-making.

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Call Center Manager Job Interview Questions

Call center manager interview questions and answers. This comprehensive guide covers everything you need to know to impress hiring managers and secure the role.

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Your one-stop shop for all things contact center, insights, performance, coaching, quality, and more.

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What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It

What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It

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What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It

What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It

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Quality Assurance Is Dead. Conversation Intelligence is the Future.

Quality Assurance Is Dead. Conversation Intelligence is the Future.

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10 Best Contact Center AI Software Platforms (2025)

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Contact Center AI Buyers Guide 2025

Contact Center AI Buyers Guide 2025

December 10, 2025
10 Best Contact Center AI Software Platforms (2025)

10 Best Contact Center AI Software Platforms (2025)

December 8, 2025
10 Best Call Center Performance Management Software 2025

10 Best Call Center Performance Management Software 2025

November 24, 2025
10 Best Call Center Coaching Software (2025)

10 Best Call Center Coaching Software (2025)

November 24, 2025
9 Best Call Center Speech Analytics Software (2025)

9 Best Call Center Speech Analytics Software (2025)

November 24, 2025
Call Center Analytics: What They are and How to Use Them Effectively

Call Center Analytics: What They are and How to Use Them Effectively

November 24, 2025
11 Best Call Center Quality Assurance (QA) Software 2025

11 Best Call Center Quality Assurance (QA) Software 2025

November 24, 2025
7 Best Call Center Gamification Software Tools (2025)

7 Best Call Center Gamification Software Tools (2025)

November 19, 2025
What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It

What Gaming Companies Really Need: Trust, Safety, and a Partner Who Gets It

November 6, 2025
Quality Assurance Is Dead. Conversation Intelligence is the Future.

Quality Assurance Is Dead. Conversation Intelligence is the Future.

November 6, 2025
60+ Generative AI Statistics You Need to Know in 2025

60+ Generative AI Statistics You Need to Know in 2025

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80+ Customer Service Statistics You Need to Know in 2025

80+ Customer Service Statistics You Need to Know in 2025

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AI Budgeting Strategies for 2026: Securing ROI when Buying Contact Center AI

AI Budgeting Strategies for 2026: Securing ROI when Buying Contact Center AI

November 20, 2025
Don't Gamble with Compliance: Why Auto QA is Better than DIY

Don't Gamble with Compliance: Why Auto QA is Better than DIY

October 2, 2025
Unlocking Retail Loyalty: Auto QA Boosts Satisfaction

Unlocking Retail Loyalty: Auto QA Boosts Satisfaction

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Stop Sampling, Start Listening: Auto QA that Drives Performance

Stop Sampling, Start Listening: Auto QA that Drives Performance

September 25, 2025
AI Auto QA | Video Overview

AI Auto QA | Video Overview

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Contact Center AI Demo Day: Quiq Demo

Contact Center AI Demo Day: Quiq Demo

August 5, 2025
Contact Center AI Demo Day: SymTrain Demo

Contact Center AI Demo Day: SymTrain Demo

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Contact Center AI Demo Day: Sanas Demo

Contact Center AI Demo Day: Sanas Demo

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Contact Center AI Demo Day: AmplifAI Demo

Contact Center AI Demo Day: AmplifAI Demo

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Contact Center AI Demo Day Recap

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AI in Your Customer Experience: Where to Start

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AI-Ready Data: Unlock Business Value with Intelligent Data Strategies - AI for CX Summit

AI-Ready Data: Unlock Business Value with Intelligent Data Strategies - AI for CX Summit

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Left of Ask vs Right of Ask: AI Timing That Drives CX Results – AI for CX Summit

Left of Ask vs Right of Ask: AI Timing That Drives CX Results – AI for CX Summit

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Amplify the E3 Effect: How AI Supercharges Human-Centered Performance - AI for CX Summit

Amplify the E3 Effect: How AI Supercharges Human-Centered Performance - AI for CX Summit

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AI + Human: The New Power Duo in Customer Experience - AI for CX Summit

AI + Human: The New Power Duo in Customer Experience - AI for CX Summit

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Trusted Advisors vs RFPs: AI for CX Summit

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AI Readiness, Today and your Future: AI for CX Summit

AI Readiness, Today and your Future: AI for CX Summit

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How is Performance Management Falling Short: AI for CX Summit

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From Hype to Help - Evaluating and Applying AI Where It Matters in CX: AI for CX Summit

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How AI is Revolutionizing CX - AI for CX Summit

How AI is Revolutionizing CX - AI for CX Summit

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Types of AI for CX, Your Starting Point: AI For CX Summit

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2025 CMP Research Prism for Automated QA / QM - Full Report

2025 CMP Research Prism for Automated QA / QM - Full Report

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The Art of Data-Driven Coaching: Building a Team of Top Performers

The Art of Data-Driven Coaching: Building a Team of Top Performers

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2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report

2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report

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The Connection Between Real-Time Assist, Conversational Intelligence, QA Automation and AmplifAI

The Connection Between Real-Time Assist, Conversational Intelligence, QA Automation and AmplifAI

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How CX Leaders Bend Time and Space: Creating a Culture of Accountability in Your Contact Center

How CX Leaders Bend Time and Space: Creating a Culture of Accountability in Your Contact Center

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How to Cultivate Emotional Intelligence to Optimize Customer Experiences

How to Cultivate Emotional Intelligence to Optimize Customer Experiences

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How BPO Leaders are Using Data to Improve Contact Center Performance

How BPO Leaders are Using Data to Improve Contact Center Performance

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A Day in the Life of an AI-Enabled Team Leader

A Day in the Life of an AI-Enabled Team Leader

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Executive Strategies to Elevate Performance Management & Coaching Effectiveness | COPC

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Training Surveys for Learning & Development Teams | Improve Call Center Onboarding

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5 Ways to Close the Onboarding-to-Production Gap

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How to Successfully Drive Performance Enablement in Your Contact Center

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Five Steps to Improve Coaching Effectiveness for Frontline Supervisors

Five Steps to Improve Coaching Effectiveness for Frontline Supervisors

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Frost & Sullivan 2022 Report | 2022 Competitive Strategy Leader – Best Practices Awards

Frost & Sullivan 2022 Report | 2022 Competitive Strategy Leader – Best Practices Awards

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The Ultimate Contact Center Coaching Toolkit

The Ultimate Contact Center Coaching Toolkit

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How The Home Depot Saves Time and Enables Frontline Teams

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Next Best Action

Next Best Action

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Data-Driven Personas

Data-Driven Personas

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Data-Driven Gamification and Engagement

Data-Driven Gamification and Engagement

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Data-Driven Coaching and Effectiveness

Data-Driven Coaching and Effectiveness

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Data Ingestion

Data Ingestion

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Video Overview: AI-Driven Contact Center Transformation

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Commitments for Change

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Coaching Top Performers

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Coaching Remote Workers

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6 Step Performance Coaching Model

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4 Types of Behavior

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Conversation Structure

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The Coaching Effectiveness Assessment: Your Key to Improved Performance in Contact Centers

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A Quick Overview of AmplifAI

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AmplifAI and Symtrain Agent Simulation

AmplifAI and Symtrain Agent Simulation

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Auto QA - How AI improves Quality Assurance

Auto QA - How AI improves Quality Assurance

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The process behind every auto QA interaction

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Improving Frontline Leader Productivity

Improving Frontline Leader Productivity

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The 4 Minute Product Tour | An Overview of AI-Enabled Coaching

The 4 Minute Product Tour | An Overview of AI-Enabled Coaching

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Unified by Data, Driven by Coaching: How a Financial Services Leader Aligned CX Agents, Leaders, and BPOs

Unified by Data, Driven by Coaching: How a Financial Services Leader Aligned CX Agents, Leaders, and BPOs

May 29, 2025
US retailer shrinks AHT and drives agent productivity with AI-enabled coaching

US retailer shrinks AHT and drives agent productivity with AI-enabled coaching

September 14, 2023
Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding

Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding

May 17, 2022
Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months

Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months

May 17, 2022
Top 3 Telecom brand improved close rate by 13 points in first 90 days

Top 3 Telecom brand improved close rate by 13 points in first 90 days

May 17, 2022
Sagility Improves Coaching Efficiency & Exceeds NPS Target

Sagility Improves Coaching Efficiency & Exceeds NPS Target

March 9, 2023
SSM Health improved agent productivity by 64% over 4 months

SSM Health improved agent productivity by 64% over 4 months

May 17, 2022
SSM Health decreased write-offs by 55% in only 3 months

SSM Health decreased write-offs by 55% in only 3 months

May 17, 2022
Retail leader improved AHT and Agent Satisfaction over three months

Retail leader improved AHT and Agent Satisfaction over three months

May 17, 2022
Insurance leaders increased supervisor productivity by 40%

Insurance leaders increased supervisor productivity by 40%

May 17, 2022
Increased NPS by 20% in first 90 days post onboarding

Increased NPS by 20% in first 90 days post onboarding

May 17, 2022
How a Global Financial Tech Firm Unified Quality and Performance — and Unlocked Millions in Value

How a Global Financial Tech Firm Unified Quality and Performance — and Unlocked Millions in Value

July 18, 2025
Health Insurance leaders increased weekly coaching time by 40%

Health Insurance leaders increased weekly coaching time by 40%

May 17, 2022
Global healthcare business process leader improves retention by 12%

Global healthcare business process leader improves retention by 12%

May 17, 2022
Global BPO Increased Top Performers by 127%

Global BPO Increased Top Performers by 127%

May 24, 2022
Doubled Sales Appointments for Sonic Automotive

Doubled Sales Appointments for Sonic Automotive

May 24, 2022
BPO site improved to 3rd place from 7th over 3 months

BPO site improved to 3rd place from 7th over 3 months

May 17, 2022
BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months

BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months

May 17, 2022
BPO Wins Exclusive Contract and Increases Business Volume 70%

BPO Wins Exclusive Contract and Increases Business Volume 70%

December 14, 2023
BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

September 8, 2023
BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

July 31, 2023
BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

November 30, 2023
BPO Increased Net Dials Per Hour and Average Payment in 90 days

BPO Increased Net Dials Per Hour and Average Payment in 90 days

May 17, 2022
BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

November 30, 2023
BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

October 31, 2022
BPO Drives 9% Increase to Agent Productivity & Billing Utilization

BPO Drives 9% Increase to Agent Productivity & Billing Utilization

June 30, 2022
AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%

AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%

May 24, 2022
AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

September 8, 2023
Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI

Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI

September 7, 2023
How AI Driven Coaching Improved AHT and Sales Conversion for Top US Insurance Company

How AI Driven Coaching Improved AHT and Sales Conversion for Top US Insurance Company

July 16, 2024
Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%

Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%

January 8, 2024
AmplifAI helped University of Miami Health System increase appointments and conversions by 34%

AmplifAI helped University of Miami Health System increase appointments and conversions by 34%

May 24, 2022
How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands

How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands

September 12, 2023
PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity

PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity

June 24, 2022
How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS

How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS

April 16, 2024
How Prescott National Bank achieved a 16% FCR improvement and a 17% customer satisfaction increase with employee-centric AI

How Prescott National Bank achieved a 16% FCR improvement and a 17% customer satisfaction increase with employee-centric AI

April 19, 2024
CX Takes Flight: This Leading Airlines expanded frontline customer care capacity and generates better AHT and quality scores.

CX Takes Flight: This Leading Airlines expanded frontline customer care capacity and generates better AHT and quality scores.

June 12, 2024
Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot

Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot

September 18, 2023
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