2025 CMP Report: See Why AmplifAI is a Leading Auto QA/QM Provider
Platform
Data Integration
Connect every data source for real-time, actionable insights.
Contact Center AI
Scale success by replicating high-performer actions with AI.
CX Intelligence | AI Insights
Turn every conversation into rich, AI-driven insights.
Automated QA/QM
AI-driven QA automation powered by 100% of your data.
Performance Management
Real-time performance views tailored to every role’s needs.
AI-Enabled Coaching
Empower teams with role-specific, AI-enhanced coaching.
Gamification & Engagement
Boost engagement with AI-powered rewards and gamification.
Verticals
Retail
Enhancing customer experience and sales through intelligent performance tools
Financial Services
AI-driven transformation for Banking, Insurance, and Financial Contact Centers.
BPOs & Outsourcers
Scalable solutions to elevate team performance and deliver client success with ease.
Healthcare
Improving patient engagement and service quality with actionable insights.
Travel, Tourism, Hospitality
Enabling seamless guest journeys with smarter service and enhanced team efficiency.
Communications, Media, Technology
Streamlining support and productivity for tech-forward contact centers.
Partners
Partner Overview
Explore partnership opportunities to grow with AmplifAI.
Become a Partner
Join our network to drive success with AmplifAI solutions.
Integrations
Seamlessly connect with CCaaS, CRM, Voice, and 150+ platforms.
Register a Lead
Submit leads through our form and earn partnership credit.
Company
About AmplifAI
Discover our story, mission, and the team driving our vision.
Contact Us
Reach out for sales inquiries, support, or general questions.
Press & Events
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Careers
Join our growing team and build your future with AmplifAI!
Resources
Resource Library
Access a curated collection of tools and insights for success.
Customer Stories
See how leaders like The Home Depot are thriving with AmplifAI.
Product Videos
Discover AmplifAI in action with detailed product walkthroughs.
Call Center Coaching Guides
Get the 8-part guide to mastering call center coaching.
Blog
Explore trends in AI and contact center management innovation.
Brand Assets
Download high-quality brand resources for your campaigns.
Contact Center Software Guides
Best Call Center QA Software 2025
Top Call Center Coaching Software
Best Performance Management Tools
Top Call Center Gamification Tools
CMP Research Prism Report 2025
Gartner Cool Vendor Report 2024
We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024.
Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.
60+ Generative AI Statistics. Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025.
Industry News
Discover the top 12 call center performance management software. Explore features, benefits, and considerations to find the perfect solution for your contact center in 2025.
Coaching
Discover the best call center coaching software for 2025. Our comprehensive guide explores the benefits, key features, and top coaching solutions to empower your team leaders, drive agent performance, and elevate customer experience
Discover the best call center gamification software for 2025. Boost agent engagement, performance, and customer satisfaction with our expert guide.
Compare the 11 best call center quality assurance software platforms in 2025. See side-by-side feature comparisons, best fit, use cases, pitfalls of specialized QA, and find the right QA software for your contact center.
Learning & Development
Discover how to use call center analytics effectively, from data sources and AI applications to real-time coaching and QA automation. Learn about AmplifAI Call Center Analytics Software that turns insights into action.
Get ready for your call center leadership interview with expert-backed questions and response strategies. Learn how to showcase leadership, problem-solving, and strategic decision-making.
Call center manager interview questions and answers. This comprehensive guide covers everything you need to know to impress hiring managers and secure the role.
80+ Customer Service Statistics. Featuring the latest trends in customer experience, customer service quotes, and tips for 2025
Learn how to navigate call center compliance with our comprehensive guide. Discover key regulations, consequences of non-compliance, and best practices to protect your contact center.
Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them), the benefits of delivering coaching feedback the right way.
Learn everything you need to know about call center productivity - from key productivity metrics to tools and strategies you can leverage to improve productivity.
Learn the agent coaching best practices, common challenges and solutions. Explore how AI capabilities support contact center leaders to deliver exceptional coaching outcomes.
AI augments human work - creating efficiency by automating administrative and organization tasks that managers don't have time for, (but without doing, can't be effective), freeing them to spend more time doing the things that humans do best.
25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.
Explore the different types of AI Coaching in Call Centers. From AI-Led to AI-Enabled, we compare the two, demystify the hype, and examine the science to reveal which type of AI Coaching is best for the contact center.
Call Center Quality Management Best Practice Guide: Learn about the definitions, differences, benefits, challenges, and how call center quality management software can help perfect your quality management strategy.
Discover how call center gamification drives agent engagement, improves customer experience, and boosts operational performance. Learn key elements, benefits, and risks to building a winning strategy.
Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.
Learn how speech analytics transforms call center data into actionable insights and how to leverage it for improved agent performance, enhanced customer experience, and optimized operations.
