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2025 CMP Report: See Why AmplifAI is a Leading Auto QA/QM Provider
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Insurance
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Insurance
BPO Wins Exclusive Contract and Increases Business Volume 70%
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BPO Increases Sales Performance by 35% in 4 Months with AmplifAI
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BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%
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How The Home Depot Saves Time and Enables Frontline Teams
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How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands
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AmplifAI Saves BPO Frontline Managers 13+ Hours a Week
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BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI
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BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI
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Sagility Improves Coaching Efficiency & Exceeds NPS Target
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BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
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PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity
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Insurance leaders increased supervisor productivity by 40%
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Supervisor Productivity

Customer Success Stories

Blogs

Takeaways | A Day in the Life of an AI-Enabled Team Leader
Takeaways | Executive Strategies to Build a High-Performance Culture at Your Call Center
11 Ways AI Will Revolutionize Call Center Coaching – As Told by The Simpsons
Fatherly Advice: 10 Lessons for Effective Call Center Coaching from TV & Movie Dads
The Pros & Cons of Real-Time Agent Assist in Contact Centers
­AI – The Answer to Lower Costs & Higher Efficiency in Call Centers
Creating a Culture of Performance Enablement – An Interview with Iterum’s COO
7 Cost-Savings Benefits of Good Coaching for Contact Centers
Call Center Coaching Feedback: Examples, Best Practices
12 Resources for Contact Center Leaders to Build Smarter Teams
5 Tips to Improve Contact Center Efficiency
AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance
Call Center Coaching: 5 Steps to Effectiveness
3 Ways to Drive Effortless Employee Learning Experiences
AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors
5 AI Use Cases in Contact Centers - But What About Supervisors?
Top 10 Reasons Contact Center Coaching Fails to Improve Customer Experience and Employee Performance
AI Could Liberate 50% of Managers' Time
BPO Wins Exclusive Contract and Increases Business Volume 70%

BPO Wins Exclusive Contract and Increases Business Volume 70%

This is some text inside of a div block.
BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

This is some text inside of a div block.
BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

This is some text inside of a div block.
How The Home Depot Saves Time and Enables Frontline Teams

How The Home Depot Saves Time and Enables Frontline Teams

This is some text inside of a div block.
How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands

How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands

This is some text inside of a div block.
AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

This is some text inside of a div block.
BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

This is some text inside of a div block.
BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

This is some text inside of a div block.
Sagility Improves Coaching Efficiency & Exceeds NPS Target

Sagility Improves Coaching Efficiency & Exceeds NPS Target

This is some text inside of a div block.
BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

This is some text inside of a div block.
PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity

PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity

This is some text inside of a div block.
Insurance leaders increased supervisor productivity by 40%

Insurance leaders increased supervisor productivity by 40%

This is some text inside of a div block.