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2025 CMP Report: See Why AmplifAI is a Leading Auto QA/QM Provider

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Energy
Utility
Coaching

Recovering CSAT and Avoiding Penalties

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Contact Center AI
Coaching
Customer Success

The AmplifAI Effect: Measurable ROI

Contents
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Problem
A leading energy company was at risk of continued penalties due to customer satisfaction scores falling below the required 85% threshold.
Solution
Their BPO partner implemented AmplifAI’s AI-powered performance and coaching platform to drive targeted frontline improvement and elevate service quality.
Benefit
Within five months, CSAT scores rose to 85.05%, allowing the company to avoid penalties for the first time and meet contractual performance standards.
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Use case
Utility and Energy

Recovering CSAT and Avoiding Penalties

Problem
A leading energy company was at risk of continued penalties due to customer satisfaction scores falling below the required 85% threshold.
Solution
Their BPO partner implemented AmplifAI’s AI-powered performance and coaching platform to drive targeted frontline improvement and elevate service quality.
Benefit
Within five months, CSAT scores rose to 85.05%, allowing the company to avoid penalties for the first time and meet contractual performance standards.