A leading energy company was at risk of ongoing penalties due to customer satisfaction scores falling below the 85% threshold. Their BPO partner implemented AmplifAI’s AI performance and coaching in July to help frontline agents improve performance.
By December, CSAT scores climbed to 85.05%—marking the first month without penalties.
A leading energy company was at risk of ongoing penalties due to customer satisfaction scores falling below the 85% threshold. Their BPO partner implemented AmplifAI’s AI performance and coaching in July to help frontline agents improve performance.
By December, CSAT scores climbed to 85.05%—marking the first month without penalties.
