Join AmplifAI at the Customer Response Summit in Denver • Sep. 16th - 18th
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Join AmplifAI at iARE's 35th Annual Conference in Clearwater Beach, FL• Sep. 15th - 18th
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Join AmplifAI at The Customer Service Summit - East in New York • Oct. 23th - 24th
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Amazon Connect & AmplifAI 
Accelerate Sales & Service Performance

Amazon Connect and AmplifAI are collaborating to continuously improve frontline agent and supervisor performance.

Learn about the value of our integration with Amazon Connect

A Few Capabilities & Benefits

Drive Focused 1:1 Coaching Sessions  •  Record and Share Coaching Sessions  •  Deliver Fun, DIY (Do-It-Yourself) Micro-Learnings  •  Focus Managers On Behaviors That Shift Performance  •  Reward Employees With Performance-Based Incentives  •  Learn Which Coaching, Learning & Training Actions Accelerate Performance •  Streamline & Scale The QA Process

About Amazon Connect

Amazon Connect is a cloud-based contact center solution. Amazon Connect makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale. You can set up a contact center in just a few steps, add agents from anywhere, and start to engage with your customers right away.

Amazon Connect provides rich metrics and real-time reporting that allow you to optimize contact routing. You can also resolve customer issues more efficiently by putting customers in touch with the right agents. Amazon Connect integrates with your existing systems and business applications to provide visibility and insight into all of your customer interactions. Amazon Connect requires no long-term contracts, and you pay only for what you use.

Learn more about Amazon Connect

Start the conversation with one of our experts.

AmplifAI’s integration with Amazon Connect's simple to use, cloud-based contact center was built so you can consistently improve agent and supervisor behaviors, skill sets and performances. Fill out the form below and learn how our integration will impact your customer service performance.