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AmplifAI 3.0 Brings AI Agents and Human Teams Onto One Workforce Orchestration Platform for Performance and CX Management

AmplifAI 3.0 Brings AI Agents and Human Teams Onto One Workforce Orchestration Platform for Performance and CX Management
Updated:
Authored by
Robert Cowlishaw Head of Marketing
Reviewed by
Sean Minter Sean Minter Founder, CEO

AmplifAI, the AI-native performance and CX management platform, this quarter unveiled AmplifAI 3.0, one workforce orchestration platform for people and AI agents that turns customer interactions into enterprise action. AmplifAI 3.0 brings performance enablement, Quality Intelligence, and Customer Analytics together so insight becomes action for large teams of AI agents and people.

Topics covered:

AmplifAI 1.0, 2.0, and 3.0

AmplifAI 1.0 performance enablement, AmplifAI 2.0 Quality Intelligence with Auto QA, and AmplifAI 3.0 AI agent management, including Quality Intelligence for AI agents, and Customer Analytics on a unified data foundation
AmplifAI 1.0 to AmplifAI 3.0, built on a source-agnostic data foundation

AmplifAI 1.0 was performance enablement, built to work with what a contact center already has, including unified data from any source, high-performer personas, and next best actions that close the gap to top performers. AmplifAI 2.0 added Quality Intelligence, with Auto QA. AmplifAI 3.0 introduces AI agent management and Customer Analytics on that source-agnostic foundation, and orchestrates it all:

AmplifAI 3.0 Results Show Up in the Numbers Large Teams Report

AmplifAI customers have seen a 27% increase in sales conversion from AmplifAI's performance enablement, a 12% improvement in agent retention, and an 80% reduction in supervisor workload.

“Point solutions create value. Orchestration multiplies it,” said Sean Minter, CEO of AmplifAI. “With AmplifAI 3.0, AI agents and people run on one performance system, with one owner for every fix.”

AmplifAI 3.0 Arrives With Independent Recognition

AmplifAI is recognized in Gartner® research on evaluating AI-driven customer interactions, including the Gartner® report, How Service QA Should Evaluate AI-Driven Customer Interactions. AmplifAI 3.0 also arrives with independent recognition for its parts, including Leading in the CMP Research Prism for Automated QA/QM, Q3 2026, Core Performing in the CMP Research Prism for Customer Analytics & Insights, 2026, and Automation Solution of the Year at the 2026 CCW Excellence Awards.

How AmplifAI Manages AI Agent Performance and Governance

AmplifAI AI agent management product video

About AmplifAI

AmplifAI is the AI-native workforce orchestration platform for performance and CX management. AmplifAI unifies data, Quality Intelligence, Customer Analytics, coaching, performance management, and gamification for AI agents and people. Founded in 2018, AmplifAI is headquartered in Plano, Texas.

Contacts

Robert Cowlishaw, rcowlishaw@amplifai.com

Gartner, How Service QA Should Evaluate AI-Driven Customer Interactions, Jonathan Schmidt, Brett Overbey, Ian Elliott, 1 September 2026.

GARTNER is a trademark of Gartner, Inc. and/or its affiliates.

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

About the Author and Reviewer

Authored by

Robert Cowlishaw

Head of Marketing

Robert Cowlishaw leads product marketing, sales enablement, and go-to-market strategy at AmplifAI, where he has been since the company's earliest days. His work spans enterprise communications, competitive analysis, RFP responses, and partner integrations, giving him a cross-functional view of how contact center technology gets built, positioned, and evaluated in real procurement environments.

Robert operates at the intersection of product and market, translating complex AI capabilities into the language contact center buyers use during evaluations and helping enterprise teams understand how specific features map to the operational challenges they face. Robert holds a BBA in Entrepreneurship from the University of Oklahoma.

LinkedIn profile

Reviewed by Sean Minter

Sean Minter

Founder, CEO

Sean Minter founded AmplifAI after spending 25+ years building, running, and turning around contact center businesses. Before AmplifAI, Diamond Castle Holdings, a $4B private equity fund, brought Sean in as President and COO of PRC, a global BPO with more than 10,000 contact center agents and $300M+ in annual revenue. Sean led PRC’s turnaround and eventual acquisition by Alorica. Running contact center operations at scale exposed the gaps existing software could not close. Sean founded AmplifAI to solve those problems, building an end-to-end contact center performance system that unifies data from every source into a single AI-ready layer, delivering actions to every level of the organization from agents to VPs.

Sean is a serial entrepreneur who has founded four technology companies, including Reallinx, a managed network and security provider later acquired by GTT. Sean was named an Ernst & Young Entrepreneur of the Year Southwest Award finalist in consecutive years, and AmplifAI has been recognized on the Inc. 5000 list of fastest-growing private companies. Sean holds an MBA from Southern Methodist University and a BS in Electrical Engineering from Ohio State.

LinkedIn profile