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AmplifAI Author

Robert Cowlishaw

Head of Marketing

Robert Cowlishaw leads product marketing, sales enablement, and go-to-market strategy at AmplifAI, translating complex contact center AI capabilities into the language enterprise buyers use during evaluations. He holds a BBA in Entrepreneurship from the University of Oklahoma.

Articles by Robert Cowlishaw

41 articles

Industry News
AmplifAI Named Automation Solution of the Year at the 2026 CCW Excellence Awards

AmplifAI was named Automation Solution of the Year at the 2026 CCW Excellence Awards and was a finalist for Workforce Innovation of the Year, recognized for performance enablement that manages AI agents and live teams in one unified AI-powered performance system.
Press
AmplifAI and TTEC Collaborate to Advance AI-Driven Performance Through TTEC Perform™

Press Release: TTEC Performs™’ AI-enabled platform for automated QA, coaching, and performance management validates AmplifAI® as the engine behind enterprise-scale CX operations
Press
AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of Customer Experience

AmplifAI raises $33.7M in Series B funding, led by CVS Health Ventures, to scale it's AI-first platform—uniting AI agents and human teams to elevate performance, reduce friction, and transform every customer interaction.
Industry News
Why On-Premise AI for Auto QA Is Becoming Non-Negotiable in Financial Services

AI for quality assurance doesn’t have to mean sending data outside your walls. Learn why on-premise AI is the new standard for financial service CX.
Industry News
Contact Center Management: The Definitive Guide for 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.
Coaching
Agent Coaching: Best Practices, Challenges & Solutions

Learn the agent coaching best practices, common challenges and solutions. Explore how AI capabilities support contact center leaders to deliver exceptional coaching outcomes.
Industry News
Insights on the Gartner® Hype Cycle™ for Workforce Transformation 2024

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
Industry News
50+ Gamification Statistics You Need to Know in 2026

50+ gamification statistics showcasing gamifications impact on employee productivity, customer engagement, and business growth, sales performance, learning and development.
Learning & Development
Cultivating Emotional Intelligence in Your Workplace

Learn how to cultivate emotional intelligence (EQ) within your organization, measure its impact, and leverage the insights from our "EQ in Your HQ" webinar to create a more emotionally aware and successful workplace.
Industry News
Unlocking Leadership and Empathy in Customer Experience

In this exclusive interview, Adrian, VP of Sales at AmplifAI, shares his journey, highlighting the pivotal moments and challenges that have shaped his leadership style. Discover how his commitment to continuous learning and empathy serve as powerful tools for driving change in the customer experience (CX) industry.
Learning & Development
Improving Customer Experience With Visual Content

Harness the power of visual storytelling to connect deeply with your audience. Through videos, graphics, and illustrations, showcase your products and highlight your brand's values and objectives.
Learning & Development
Call Center Leader Job Interview Questions

Get ready for your call center leadership interview with expert-backed questions and response strategies. Learn how to showcase leadership, problem-solving, and strategic decision-making.
Industry News
How AmplifAI Elevates Customer Experience (CX)

Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.
Industry News
Insights on the Gartner® Hype Cycle™ for Hybrid Work: Everyday AI Transforming Contact Centers

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
Coaching
Takeaways | A Day in the Life of an AI-Enabled Team Leader

Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.
Industry News
Insights on the Gartner® Hype Cycle™: Everyday AI Transforming Contact Centers

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
Coaching
4 Tactics for Building a Culture of Improvement in Your Contact Center Team

A daily gameplan has been created to help others lead like the best, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.
Coaching
Turn the lucky few into the lucky many

High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.
Press
AmplifAI Closes $18.5M Series A

Earlier today, we announced the close of an $18.5 million Series A financing led by Greycroft. We’re excited to add Greycroft to our list of investors – which includes LiveOak Venture Partners, Dallas Venture Capital and Capital Factory.
Press
AmplifAI’s intelligent Contact Centre solution gains ground in the UAE through partnership with TouchForce

We are extremely excited to announce our launch in the GCC with our newest partner Touchforce.
Press
AmplifAI Joins Five9s New App Marketplace

AmplifAI is transforming Five9's Intelligent Contact Center data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.
Press
Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers
Press
Announcing Our Newest Partner, Zendesk!

We are proud to announce that AmplifAI and Zendesk are collaborating to continuously improve frontline agent and supervisor performance!
Press
Making People Better: AI Startup AmplifAI Raises $3.9M to Accelerate Market Growth

Dallas Innovate's David Kirkpatrick writes about our recent seed funding and uncovers how AmplifAI is making people better!
Press
AmplifAI Raises $3.9M, Its First Outside Funding, For Call Center AI

A few years ago, Xconomy's Angela Shaw covered our initial Product Launch. Fast forward to 2019 and we're thrilled to have her covering our seed funding announcement
Press
AmplifAI Secures $3.9M Seed Funding Led by Naya Ventures, LiveOak Venture Partners and Capital Factory

We are extremely proud to announce our seed funding of $3.9M led by Naya Ventures, LiveOak Venture Partners and Capital Factory
Press
Dallas-area startup lands $4M to bolster growth as it leverages AI

Check out the story on our recent funding covered by Brian Womack at the Dallas Business Journal!
Company News
How We Make Your People Profoundly Better

Discover how we consistently make your people profoundly better!
Press
The Call Center Coach interviews AmplifAI CEO Sean Minter

Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.
Press
ICMI Expo Orlando was a blast!

Our first time attendance and exhibition at ICMI Expo in Orlando last month was a great success!
Press
CRMXchange Interviews AmplifAI at ICMI Expo

At the recent ICMI Expo in Orlando, CRMXchange interviewed AmplifAI's CEO Sean Minter on how their emerging tech is augmenting contact center performance.
Press
NEXT Award Winner

At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner!
Press
AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors

ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry.
Press
AmplifAI Attending AI Briefing in San Francisco, December 4-5th

This laser-focused AI Briefing is a great opportunity to discuss how AI-powered bots and AI–virtual/assisted human agents are impacting service strategies with other care leaders that are looking to maximize their strategy or implement it.
Press
AmplifAI attending ICMI Expo in Orlando, May 21-24 2018

Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium.
Press
AmplifAI Focuses AI Tech on Improved Performance, Morale

Dallas Innovate's Lance Murray discusses AmplifAI's automated machine learning algorithms to understand the behaviors and actions of a business' best-performing employees, trainers, and managers so that their best qualities can be spread throughout the organization.
Press
DFW Entrepreneur's Billion-Dollar Long Game: AI-Performance

Dallas Business Journal's Shawn Shinneman discusses what AmplifAI CEO, Sean Minter, has done before: seen an opportunity, founded a company, built it...
Press
Press Release: AmplifAI launches new platform to drive AI enabled employee development

AmplifAI is reinventing the multibillion-dollar field of Employee Development and Performance Management with AI-based technology that allows innovative enterprises to leverage machine learning to improve performance results and service experience.
Press
Texas wants to prove its startup worth but may lack the money

Crain's Nicholas Sakelaris engages in a discussion with AmplifAI CEO, Sean Minter, concerning the health of the Dallas start-up ecosystem.
Press
Your Call Is Important: AI-Based Analytics Come to the Call Center

Xconomy featured AmplifAI in an article discussing the three technology providers driving AI-powered data-driven solutions that benefit contact center operations.
Industry News
How To Motivate Millennials

Motivating millennials takes more than flexible work policies!