AmplifAI Named a Leading Provider in CMP Research's Automated QA/QM Prism for the Second Year in a Row
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- Authored by
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Robert Cowlishaw Head of Marketing - Reviewed by
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Sean Minter Founder, CEO
CMP Research named AmplifAI, the AI-native workforce orchestration platform for performance and CX management, a Leading provider in the CMP Research Prism for Automated QA/QM, Q3 2026, for the second year in a row.
Download the CMP Research Prism for Automated QA/QM, Q3 2026
Topics covered:
- AmplifAI Quality Intelligence Scores Up to 100% of Interactions
- AmplifAI Auto QA Findings Trigger Coaching for Large Teams
- AmplifAI Recognition From Gartner, CMP Research, and the CCW Excellence Awards
- How AmplifAI Auto QA Scores AI Agents and Live Teams
- About AmplifAI
- Contacts
AmplifAI Quality Intelligence Scores Up to 100% of Interactions
At a leading US pharmacy and health benefits company, quality analysts reviewed as few as two calls per agent a month. In that program, AmplifAI's Auto QA now scores 100% of interactions.
AmplifAI's Quality Intelligence scores AI agent, chatbot, voice, chat, email, SMS, and social conversations against the right scorecard for each channel and program, with resolution for AI agents and judgment and rapport for live teams. AmplifAI's Quality Intelligence sustains 90%+ calibration accuracy, governed in its Design Studio through statistical validation, human sign-off, and audit trails. In CMP's view of a typical Phase 1 deployment, core automation is live in 30 days.
AmplifAI Auto QA Findings Trigger Coaching for Large Teams
Auto-fails and low scores trigger coaching, measured through AmplifAI's patented Coaching Effectiveness Index. For large teams, AmplifAI's Quality Intelligence with AI-assisted team-leader workflows has cut gameplan prep as much as 72% and coaching prep as much as 62%.
“Your customers do not grade a conversation differently because a bot handled it,” said Sean Minter, CEO of AmplifAI. “AI agents and live teams need scorecards built for each and comparable by design, with every finding routed to whoever can fix the cause.”
AmplifAI Recognition From Gartner, CMP Research, and the CCW Excellence Awards
AmplifAI is also recognized in Gartner® research on evaluating AI-driven customer interactions. As AI agents take on more customer conversations, service leaders need a way to know whether automation is delivering the outcomes a great human agent would. The Gartner® report, How Service QA Should Evaluate AI-Driven Customer Interactions, takes on that question directly.
AmplifAI's Leading placement builds on its Core Performing placement in the CMP Research Prism for Customer Analytics & Insights, 2026, and its Automation Solution of the Year win at the 2026 CCW Excellence Awards. The full CMP Research Prism for Automated QA/QM report is available from AmplifAI.
How AmplifAI Auto QA Scores AI Agents and Live Teams
Download the CMP Research Prism for Automated QA/QM, Q3 2026
About AmplifAI
AmplifAI is the AI-native workforce orchestration platform for performance and CX management. AmplifAI unifies data, Quality Intelligence, Customer Analytics, coaching, performance management, and gamification for AI agents and people. Founded in 2018, AmplifAI is headquartered in Plano, Texas.
Contacts
Robert Cowlishaw, rcowlishaw@amplifai.com
Gartner, How Service QA Should Evaluate AI-Driven Customer Interactions, Jonathan Schmidt, Brett Overbey, Ian Elliott, 1 September 2026.
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