AmplifAI Blog
CX Insights
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CX Insights You Don't Know If Your Chatbots Are Working
You don't know if your chatbots are working until you track what happens after the session ends. Sean Minter, CEO and Founder of AmplifAI, shows how to score AI agents and live teams as one customer journey, from first contact through the handoff.
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CX Insights AI Agents Aren’t Replacing Human Agents in Customer Service Yet
AI agents aren't replacing human agents in customer service. Sean Minter, CEO and Founder of AmplifAI shows where AI agent ROI lives, and how to manage AI and human agent performance across QA, coaching, compliance, and CX outcomes in one connected model.
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CX Insights The Service Recovery Paradox
Explore the Service Recovery Paradox phenomenon, the definition, the science, real-world examples, how to measure it, and how to optimize your team to capitalize on those moments of service failure and turn them into moments of triumph.