6X Better Resolution Time
Customer Resolution Time Improved for Agents Using AmplifAI
Up to 13% Better NPS
Net Promoter Score Increased 2.5-13% Since Program Launch
40% More Coaching Sessions
Improved Coaching Efficiency Leads to Overall CX Improvement
iQor is an incredible example of the full power of the AmplifAI platform in action. We cannot be more proud of the partnership between our two companies, and we are so excited to see what comes next. Working together, there's no limit to what iQor's teams can achieve!
We've had the privilege to work with the iQor team on a number of great content pieces. Check them all out below!
Read this case study published on iQor's website to see how precision coaching, recognition, and self-learning actions are raising performance metrics and net promoter score (NPS) to dramatically improve iQor's overall customer experience (CX).
Tune in to episode 57 of iQor's Digitally Irresistible podcast to hear Sean Minter, founder and CEO of AmplifAI, explain the five things BPOs need to do to be successful on any client program and how AI can help.
Check out the official press release where iQor announced its selection of AmplifAI's AI-driven performance enablement platform. This integration is one of iQor's digital initiatives to increase efficiency and support excellent employee and customer experiences.