How to Successfully Drive Performance Enablement in Your Contact Center
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Type
Article
Industry
Insurance
Audience
Insurance
How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
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Foundever Increased Top Performers by 127%
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AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%
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Global healthcare business process leader improves retention by 12% 
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BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months
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BPO site improved to 3rd place from 7th over 3 months
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BPO / Outsourcing

Customer Success Stories

How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
Read Now
Foundever Increased Top Performers by 127%
Read Now
AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%
Read Now
Global healthcare business process leader improves retention by 12% 
Read Now
BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months
Read Now
BPO site improved to 3rd place from 7th over 3 months
Read Now

Blogs

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Micro-Learning with Macro Results
Empowering Skill-Building & Performance with a DIY-Learning Culture
6 Ways To Prepare Call Center Employees For Difficult Calls
AmplifAI Joins Five9s New App Marketplace
Call Center Coaching Effectiveness: 5 Steps to (Finally!) Realizing a Return on Coaching
Announcing Our Newest Partner, Zendesk!
AmplifAI Raises $3.9M, Its First Outside Funding, For Call Center AI
AmplifAI + Arise share Case Study at the Remote Working Summit
5 Trends Changing the Future of Contact Center Performance Management & Training
The Call Center Coach interviews AmplifAI CEO Sean Minter
ICMI Expo Orlando was a blast!
CRMXchange Interviews AmplifAI at ICMI Expo
Data Visualization and Engagement: Do Metrics Motivate?
How Technology & Customer Experience Have Changed the Employee Learning Landscape
Your Call Is Important: AI-Based Analytics Come to the Call Center
Deloitte's 2017 Global Call Center Survey
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