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Preview: Improving Answer Speed, AHT and Frontline Productivity with Jeremy Hyde

Learn how Jeremy Hyde Top CX Leader and Senior Director of Customer Service at Sun Country Airlines bends time and space to foster a winning culture of accountability and practical steps to apply these strategies in your own contact center operations.

Preview: Improving Answer Speed, AHT and Frontline Productivity with Jeremy Hyde
Preview: Improving Answer Speed, AHT and Frontline Productivity with Jeremy Hyde

Preview: Improving Answer Speed, AHT and Frontline Productivity with Jeremy Hyde

Preview: Improving Answer Speed, AHT and Frontline Productivity with Jeremy Hyde

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Preview: Improving Answer Speed, AHT and Frontline Productivity with Jeremy Hyde

Jeremy Hyde is recognized as one of the top CX leaders for optimizing contact center operations. This short clip highlights one of his many outstanding accomplishments as Senior Director of Customer Service.

Here are a few ways AmplifAI is helping organizations like Jeremy's!

  • Continuing a culture of accountability
  • Giving agents and managers real-time data access
  • Delivering meaningful coaching interactions
  • Reinvesting 1000s of reclaimed hours
  • Moving from the bottom 20% CSAT provider to tops in the industry
Contact Center AI for CX Summit

More Resources

How CX Leaders Bend Time and Space: Creating a Culture of Accountability in Your Contact Center
Types of AI for CX, Your Starting Point: AI For CX Summit
How AI is Revolutionizing CX - AI for CX Summit
From Hype to Help - Evaluating and Applying AI Where It Matters in CX: AI for CX Summit
How is Performance Management Falling Short: AI for CX Summit
How is Performance Management Falling Short: AI for CX Summit
AI Readiness, Today and your Future: AI for CX Summit

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Preview: Improving Answer Speed, AHT and Frontline Productivity with Jeremy Hyde

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min read

Jeremy Hyde is recognized as one of the top CX leaders for optimizing contact center operations. This short clip highlights one of his many outstanding accomplishments as Senior Director of Customer Service.

Here are a few ways AmplifAI is helping organizations like Jeremy's!

  • Continuing a culture of accountability
  • Giving agents and managers real-time data access
  • Delivering meaningful coaching interactions
  • Reinvesting 1000s of reclaimed hours
  • Moving from the bottom 20% CSAT provider to tops in the industry
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