Author

Melissa Pollock

V.P. Client Success | AmplifAI

at AmplifAI

Melissa Pollock is the VP of Client Success at AmplifAI. She brings over 20 years of expertise in contact center performance management. Renowned for her knowledge in behavioral science and performance management, Melissa is instrumental in enhancing call center metrics, improving operational efficiency, and driving revenue growth for organizations big and small. Her strategies effectively boost team performance, agent retention, and overall quality and compliance in the world's largest contact centers.

Melissa Pollock

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Melissa Pollock

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October 11, 2017

ICMI Features AmplifAI's: What Do Millennial's Want?

ICMI featured "What do Millennial's Want? Unlocking Explosive Millennial Engagement in Contact Centers" on October 10th, 2017.

Melissa Pollock

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July 3, 2017

Deloitte's 2017 Global Call Center Survey

Deloitte's 2017 Global Call Center Survey released mid-May polled executives from over 450 contact centers in 16 countries about their current and future priorities over the next two years. Results shows close to 90% of respondents named 'Improving Customer Experience' as a strategic focus, and all respondents said they are planning to invest in "Emerging Technologies".

Melissa Pollock

Featured Articles by

Melissa Pollock

All Articles by

Melissa Pollock

ICMI Features AmplifAI's: What Do Millennial's Want?

Deloitte's 2017 Global Call Center Survey