Series B: AmplifAI Raises $33.7M from CVS Health Ventures to scale AI-first platform
Platform
Data Integration
Connect every data source for real-time, actionable insights.
Contact Center AI
Scale success by replicating high-performer actions with AI.
CX Intelligence | AI Insights
Turn every conversation into rich, AI-driven insights.
Automated QA/QM
Auto QA and Automated Quality Management (AQM) powered by 100% of your data.
Performance Management
Real-time performance views tailored to every role’s needs.
AI-Enabled Coaching
Empower teams with role-specific, AI-enhanced coaching.
Gamification & Engagement
Boost engagement with AI-powered rewards and gamification.
Verticals
Retail
Enhancing customer experience and sales through intelligent performance tools
Financial Services
AI-driven transformation for Banking, Insurance, and Financial Contact Centers.
BPOs & Outsourcers
Scalable solutions to elevate team performance and deliver client success with ease.
Healthcare
Improving patient engagement and service quality with actionable insights.
Travel, Tourism, Hospitality
Enabling seamless guest journeys with smarter service and enhanced team efficiency.
Communications, Media, Technology
Streamlining support and productivity for tech-forward contact centers.
Partners
Partner Overview
Explore partnership opportunities to grow with AmplifAI.
Become a Partner
Join our network to drive success with AmplifAI solutions.
Integrations
Seamlessly connect with CCaaS, CRM, Voice, and 150+ platforms.
Register a Lead
Submit leads through our form and earn partnership credit.
Company
About AmplifAI
Discover our story, mission, and the team driving our vision.
Contact Us
Reach out for sales inquiries, support, or general questions.
Press & Events
Stay updated on the latest press releases and AmplifAI events.
Careers
Join our growing team and build your future with AmplifAI!
Resources
Resource Library
Access a curated collection of tools and insights for success.
Customer Stories
See how leaders like The Home Depot are thriving with AmplifAI.
Product Videos
Discover AmplifAI in action with detailed product walkthroughs.
Call Center Coaching Guides
Get the 8-part guide to mastering call center coaching.
Blog
Explore trends in AI and contact center management innovation.
Call Center Software Guides
9 Best Call Center Speech Analytics Software
11 Best Call Center Quality Assurance (QA) Software
10 Best Call Center Coaching Software
10 Best Call Center Performance Management Software
7 Best Call Center Gamification Tools
CMP Research Prism Report 2025
Contact Center AI Buyers Guide 2025
Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.
Our first time attendance and exhibition at ICMI Expo in Orlando last month was a great success!
At the recent ICMI Expo in Orlando, CRMXchange interviewed AmplifAI's CEO Sean Minter on how their emerging tech is augmenting contact center performance.
At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner!
ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry.
Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium.
This laser-focused AI Briefing is a great opportunity to discuss how AI-powered bots and AI–virtual/assisted human agents are impacting service strategies with other care leaders that are looking to maximize their strategy or implement it.
ICMI featured "What do Millennial's Want? Unlocking Explosive Millennial Engagement in Contact Centers" on October 10th, 2017.
Crain's Nicholas Sakelaris engages in a discussion with AmplifAI CEO, Sean Minter, concerning the health of the Dallas start-up ecosystem.
AmplifAI is reinventing the multibillion-dollar field of Employee Development and Performance Management with AI-based technology that allows innovative enterprises to leverage machine learning to improve performance results and service experience.
