COPC and AmplifAI are helping companies maximize

Performance

Coaching

Engagement

Experience

Effectiveness

AmplifAI’s technology has achieved the status of COPC Approved Technology Provider as a Staff Monitoring, Coaching, and Performance Management tool.

Watch Now - 2min

AmplifAI's COPC Approved Technology Partnership

The ATP program is designed to bring recognition to technology solutions proven to deliver real business value by helping companies deploy the best practices found in the COPC CX Standard.

AmplifAI’s industry-leading technology has enabled its customers to overcome the biggest challenges impacting their remote contact center teams, raising the effectiveness of both leaders and staff alike.

Read The Press Release

Call Center Coaching

AmplifAI's Free Comprehensive Guide to Improving Agent Performance

Start Learning

AI Performance & Engagement

We Innovate So People Improve

Data
Integration
Data-Driven
Coaching
Data-Driven
Learning
Data-Driven
Recognition
Role-Based
Visualizations
Recommendations
Quality
Gamification
AI & ML
Personas
See AmplifAI

Confidence for Modern Contact Centers

The ATP accreditation establishes a new level of confidence for AmplifAI clients -- Customers know their performance technology vendor is approved by the only standards body for contact center operating best-practices proven to drive CX excellence.

See All Case Studies

About COPC

COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience.

The company created the COPC Standards, a collection of performance management systems for customer experience operations, customer experience management, vendor management and procurement. Founded in 1996, COPCInc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey. COPC Inc. is headquartered in Winter Park, FL, U.S. and with operations in Europe, MiddleEast, Africa, Asia Pacific, Latin America, India and Japan.

Visit COPC

AmplifAI Your Operations

Request a demo today and see how innovative contact centers are improving learning, training and development for frontline associates and leaders.