Solve Challenges & Improve CX for Work At Home Call Center Teams
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Next Gen Performance Management for Talkdesk Users

AmplifAI’s integration continuously improves frontline associate and leader performance!

Discover the value of our integration with Genesys

Connect Talkdesk and Power High Performing Teams

Drive Best in Class CX and Sales

Focused Teams.

Focused, engaged frontline teams start every day connected to the personalized data, actions and behaviors that enable world-class sales and service - pushing them towards excellence and away from the exit.

Comprehensive Data Integration
Process Mapping
Role-Based Visualizations
Data-Driven Coaching
Recognition

Effective Leaders & Actions.

Frontline leaders are supercharged by data-driven actions that guide their teams towards optimal performance, enabling the coverage of more associates and customers, without the additional costly leader expenses.

Data-Driven Coaching
Follow-Ups
Recognition
Automated Analysis
Personalized Micro-Learning
Role-Based Visualizations

Adaptive Personas

Power high-performing frontline teams with Adaptive Personas that model your operation's top frontline associates and managers - revealing the winning actions, behaviors and patterns hidden in your operational big data.

Personas
Leader Effectiveness
Action Effectiveness
Performance Correlations
Automated Analysis

Winning Operations.

As associates, leaders and teams achieve higher sales, better service and offer superior experiences, their winning actions are shared across the enterprise - scaling the positive impact experienced by high performing teams.

BPOs
Retail
Telco
Health Care & Hospital Systems
Financial Services
Revenue Cycle Mangement

About Talkdesk

Talkdesk is an enterprise cloud contact center empowering companies to make customer experience a true competitive advantage. With enterprise-class performance and consumer-like experience, Talkdesk CX Cloud™ empowers you to adapt your contact center to the evolving needs of your customers and teams. The results? Increased productivity, higher customer satisfaction, more cost savings and great customer experience.

Learn more about Talkdesk

Start the conversation with one of our experts.

AmplifAI’s integration with Talkdesk was built so you can consistently improve leader and associate behaviors, skill sets and performances. Fill out the form below and learn how our integration will impact your sales and customer service performance.