Solve Challenges & Improve CX for Work At Home Call Center Teams
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Next Gen Performance Management for Calabrio Users

AmplifAI’s integration continuously improves frontline associate and leader performance - from any environment: remote, on-premise or a mix of both!

Discover the value of our integration with Genesys

Connect Calabrio and Power High Performing Teams

Drive Best in Class CX and Sales

Focused Teams.

Focused, engaged frontline teams start every day connected to the personalized data, actions and behaviors that enable world-class sales and service - pushing them towards excellence and away from the exit.

Comprehensive Data Integration
Process Mapping
Role-Based Visualizations
Data-Driven Coaching
Recognition

Effective Leaders & Actions.

Frontline leaders are supercharged by data-driven actions that guide their teams towards optimal performance, enabling the coverage of more associates and customers, without the additional costly leader expenses.

Data-Driven Coaching
Follow-Ups
Recognition
Automated Analysis
Personalized Micro-Learning
Role-Based Visualizations

Adaptive Personas

Power high-performing frontline teams with Adaptive Personas that model your operation's top frontline associates and managers - revealing the winning actions, behaviors and patterns hidden in your operational big data.

Personas
Leader Effectiveness
Action Effectiveness
Performance Correlations
Automated Analysis

Winning Operations.

As associates, leaders and teams achieve higher sales, better service and offer superior experiences, their winning actions are shared across the enterprise - scaling the positive impact experienced by high performing teams.

BPOs
Retail
Telco
Health Care & Hospital Systems
Financial Services
Revenue Cycle Mangement

About Calabrio

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of the cloud platform allows for quick deployment of remote work models—and it gives customers precise control over both operating costs and customer satisfaction levels. The AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because they understand their needs and provide a best-in-class experience, from implementation to ongoing support.

Learn more about Calabrio

Start the conversation with one of our experts.

AmplifAI’s integration with Calabrio was built so you can consistently improve leader and associate behaviors, skill sets and performances. Fill out the form below and learn how our integration will impact your sales and customer service performance.