Focused, engaged frontline teams start every day connected to the personalized data, actions and behaviors that enable world-class sales and service - pushing them towards excellence and away from the exit.
Frontline leaders are supercharged by data-driven actions that guide their teams towards optimal performance, enabling the coverage of more associates and customers, without the additional costly leader expenses.
Power high-performing frontline teams with Adaptive Personas that model your operation's top frontline associates and managers - revealing the winning actions, behaviors and patterns hidden in your operational big data.
As associates, leaders and teams achieve higher sales, better service and offer superior experiences, their winning actions are shared across the enterprise - scaling the positive impact experienced by high performing teams.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of the cloud platform allows for quick deployment of remote work models—and it gives customers precise control over both operating costs and customer satisfaction levels. The AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because they understand their needs and provide a best-in-class experience, from implementation to ongoing support.
Learn more about Calabrio
AmplifAI’s integration with Calabrio was built so you can consistently improve leader and associate behaviors, skill sets and performances. Fill out the form below and learn how our integration will impact your sales and customer service performance.