2025 CMP Report:
See Why AmplifAI is a Leading Auto QA/QM Provider
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Platform
Platform Overview
Unified Contact Center Transformation.
Data Integration
Connect every data source for real-time, actionable insights.
Performance Management
Real-time performance views tailored to every role’s needs.
Quality Assurance
AI-driven QA automation powered by 100% of your data.
AI-Enabled Coaching
Empower teams with role-specific, AI-enhanced coaching.
Gamification & Recognition
Boost engagement with AI-powered rewards and gamification.
AI Capabilities
Scale success by replicating high-performer actions with AI.
Verticals
Retail
Enhancing customer experience and sales through intelligent performance tools
Financial Services
AI-driven transformation for Banking, Insurance, and Financial Contact Centers.
BPOs & Outsourcers
Scalable solutions to elevate team performance and deliver client success with ease.
Healthcare
Improving patient engagement and service quality with actionable insights.
Travel, Tourism, Hospitality
Enabling seamless guest journeys with smarter service and enhanced team efficiency.
Communications, Media, Technology
Streamlining support and productivity for tech-forward contact centers.
Partners
Partner Overview
Explore partnership opportunities to grow with AmplifAI.
Become a Partner
Join our network to drive success with AmplifAI solutions.
Integrations
Seamlessly connect with CCaaS, CRM, Voice, and 150+ platforms.
Register a Lead
Submit leads through our form and earn partnership credit.
Company
About AmplifAI
Discover our story, mission, and the team driving our vision.
Contact Us
Reach out for sales inquiries, support, or general questions.
Press & Events
Stay updated on the latest press releases and AmplifAI events.
Careers
Join our growing team and build your future with AmplifAI!
Resources
Resource Library
Access a curated collection of tools and insights for success.
Customer Stories
See how leaders like The Home Depot are thriving with AmplifAI.
Product Videos
Discover AmplifAI in action with detailed product walkthroughs.
Coaching Guides
Get the 8-part guide to mastering call center coaching.
Blog
Explore trends in AI and contact center management innovation.
Brand Assets
Download high-quality brand resources for your campaigns.
Schedule Demo
Associates
Frontline Leaders
Paraphrasing and Probing
Performance Coaching
Preparing for Coaching
5:55
Creating a Connection
6:45
Discussing Behaviors
7:32
Identifying & Agreeing on Solutions
6:41
Getting Specific Agreements
5:37
Reinforcing through Follow-Through
5:03
Associate Micro-Learnings
Fees
Credit Check
Conversational Flow
Listening and Acknowledging
Reacting To Their Reason
Great Greetings
Vocal Confidence - Volume, Pitch, Pace
Vocal Confidence - Pausing, Emphasis, Annunciation
Paraphrasing and Probing
Overcoming Objections and Closing The Sale
Suggestive Cross-Selling and Up-Selling
Using Positive Language
Looking for Frontline Leader Micro-Learnings? Check them out
here
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Looking for Frontline Associate Micro-Learnings? Check them out
here
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