Guides and e-books
The long-form material: playbooks, toolkits and the templates behind them.
Guides and e-books
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Guide AI Performance Coaching and Workforce Optimization
See how AmplifAI turns contact center performance data into AI-driven actions, measurable coaching, and workforce optimization at scale.
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Guide AI-Driven Performance and CX Transformation
Download the AmplifAI Platform Overview Guide to connect quality, CX insights, coaching, and performance improvement in one AI-driven system.
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Guide AI-Driven Quality Intelligence, Automation and Continuous Improvement
AI-Driven Quality Intelligence, Automation and Continuous Improvement
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Guide AI-Powered Customer Experience Intelligence and Action
AI-Powered Customer Experience Intelligence and Action
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Guide AI Adoption in Call Centers: Why Platforms Sit on Shelves (and Why AmplifAI Doesn’t)
AI Adoption in Call Centers: Why Platforms Sit on Shelves (and Why AmplifAI Doesn’t)
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E-book The Connection Between Real-Time Assist, Conversational Intelligence, QA Automation and AmplifAI
The Connection Between Real-Time Assist, Conversational Intelligence, QA Automation and AmplifAI
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E-book Training Surveys for Learning & Development Teams | Improve Call Center Onboarding
Download these training surveys to help elevate your call center trainers, improve your onboarding process, and lower attrition rates of new hires.
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E-book Frost & Sullivan 2022 Report | 2022 Competitive Strategy Leader – Best Practices Awards
Exclusive report: See the 2022 Competitive Strategy Leader that excels in customer impact and strategy innovation for the performance enablement platform industry.
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E-book The Ultimate Contact Center Coaching Toolkit
Equip your team leaders with practical coaching frameworks, proven strategies, and expert insights to improve agent performance and unlock real contact center productivity.
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Guide Coaching Questions
In order to guide people to self-discovery and self-resolution, you have to get comfortable asking questions. Here are some sample questions to help you navigate the journey!
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Guide Commitments for Change
For employees to act on coaching commitments, the coach has to help guide them to specific behavioral actions that will help drive the desired improvement.
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Guide Coaching Remote Workers
Remote work is here to stay. Find out how you can keep your contact center employees engaged even when WFH.
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Guide Coaching Top Performers
Top performers need a tailored approach when it comes to coaching. Here are tips for how to tailor different areas of your coaching conversation!
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Guide 6 Step Performance Coaching Model
Master performance coaching with our 6-step performance coaching model for call centers. Learn effective techniques to prepare, connect, discuss, plan, commit, and follow through with your team.
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Guide 4 Types of Behavior
We can break down the 4 types of behaviors, and actions, into two categories – those we can see, and those we can hear. We can further break down how we experience each of these categories. Read along to learn more.
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Guide Conversation Structure
Discover when to praise strengths, progress and effort. Learn when to address corrective opportunities!
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Guide The Coaching Effectiveness Assessment: Your Key to Improved Performance in Contact Centers
This free coaching effectiveness assessment calculates a rating for call center coaches. Plus, find out the qualities of an efficient contact center coach.
More from the library
Pick another shelf, or search them all.
Guides, customer stories, sessions, comparisons and product tours, searchable in one place.
- Buyer's guides Ranked guides and head-to-head comparisons for the software decisions contact centers actually make. See all
- Customer stories What contact centers running AmplifAI moved, in their own numbers. See all
- Webinars and videos Sessions with CX leaders, product walkthroughs and recordings worth an hour. See all
- Product tours Short walkthroughs of the real product. Watch with sound, click through at your pace, or open one chapter. See all