Customer Service and CX Webinars and Videos
Watch webinars and recorded sessions with CX leaders on customer service and support, including agentic AI, automated QA, coaching, and performance management.
Customer Service and CX Webinars and Videos
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Video Your Agents Know Your Customers Better Than Your CMO
How CX teams surface what customers tell their agents, act on it, and get it to Marketing, Product and Digital.
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Video The AmplifAI Origin Story
Sean Minter shares how turning around an enterprise BPO (PRC) became the origin of AmplifAI, a contact center AI platform for CX and performance management built on unified data.
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Video Turn Top Performers Into a Platform Everyone Else Can Run On
Turn every individual into a top performer with AmplifAI's AI-driven performance and CX management platform. Unify data, coach smarter, scale outcomes.
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Video AmplifAI The AI-Powered Contact Center Platform
AmplifAI is the AI-powered platform for contact center performance, automated QA, coaching, CX intelligence, and gamification, built for enterprises and BPOs managing hundreds to tens of thousands of agents.
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Webinar AI Budgeting Strategies for 2026: Securing ROI when Buying Contact Center AI
AI Budgeting Strategies for 2026: Securing ROI when Buying Contact Center AI
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Webinar Don't Gamble with Compliance: Why Auto QA is Better than DIY
Don't Gamble with Compliance: Why Auto QA is Better than DIY
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Webinar Unlocking Retail Loyalty: Auto QA Boosts Satisfaction
Unlocking Retail Loyalty: Auto QA Boosts Satisfaction
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Webinar Stop Sampling, Start Listening: Auto QA that Drives Performance
Stop Sampling, Start Listening: Auto QA that Drives Performance
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Video Auto QA for Insurance CX Leaders
Auto QA for Insurance CX Leaders
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Webinar The Surprising Problems Contact Center Leaders Don't See Coming
This resource explores three often-overlooked challenges in contact centers - silent attrition, missed accountability, and forecasting illusions - and offers expert insights on how to address them before they impact performance and customer experience.
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Video AI Auto QA | Video Overview
AI Auto QA | Video Overview
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Webinar Contact Center AI Demo Day: AmplifAI Demo
See how AmplifAI's AI-driven platform simplifies performance tracking and coaching by delivering personalized insights and actionable data for agents and supervisors alike in this Contact Center AI Demo.
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Contact Center AI Demo Day: Quiq Demo
In this Contact Center AI Demo, discover how Quiq's agentic AI is revolutionizing customer service by enabling seamless, context-driven conversations without the limitations of traditional decision trees.
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Contact Center AI Demo Day: Sanas Demo
Experience how Sanas improves communication clarity while preserving the unique accents and personalities of global customer service teams in this Contact Center AI Demo.
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Contact Center AI Demo Day: SymTrain Demo
In this Contact Center AI Demo, see how SymTrain's immersive simulations and real-time coaching are transforming agent performance in customer service with actionable insights and seamless integrations.
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Contact Center AI Demo Day Recap
In this Contact Center AI Demo Day session, leaders from AmplifAI, SymTrain, Sanas, and Quiq explore how modern AI tools enhance agent performance, coaching, QA, and customer outcomes.demoday-
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Webinar AI in Your Customer Experience: Where to Start
Discover expert insights from AmplifAI’s latest webinar on using AI to empower agents, improve coaching, and unify data for real CX results.
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Webinar AI + Human: The New Power Duo in Customer Experience - AI for CX Summit
In this AI for CX Summit session, Infinite Green and AmplifAI explore how humans and AI can co-lead transformation across contact centers and CX strategy.
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Webinar AI-Ready Data: Unlock Business Value with Intelligent Data Strategies - AI for CX Summit
In this AI for CX Summit session, Mike Stute and Chris Moffett (Cloud Communications Group) join AmplifAI to break down intelligent data strategies for AI readiness.
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Webinar Amplify the E3 Effect: How AI Supercharges Human-Centered Performance - AI for CX Summit
In this AI for CX Summit session, Daniel Roth (PangeaEffect) and Daniel Pryfogle (Signal Hill) join AmplifAI to share how AI strengthens human-centered CX.
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Webinar Left of Ask vs Right of Ask: AI Timing That Drives CX Results – AI for CX Summit
In this AI for CX Summit session, Matrix Networks and AmplifAI explore how AI timing, before and after customer contact, shapes CX strategy and performance.
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Webinar Trusted Advisors vs RFPs: AI for CX Summit
In this AI for CX Summit session, Vic Pepe (D&M Enterprise) and Andrew Pryfogle (Avant) join AmplifAI to explore why trusted advisors outperform outdated RFPs.
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Webinar AI Readiness, Today and your Future: AI for CX Summit
In this AI for CX Summit session, Fred Stacey (Cloud Tech Gurus) and Ryan Vaughn (Nextiva) join AmplifAI to define what AI readiness means, today and long term.
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Webinar From Hype to Help - Evaluating and Applying AI Where It Matters in CX: AI for CX Summit
In this AI for CX Summit session, Nick Richards of CXponent and AmplifAI share how to evaluate AI tools, prioritize CX outcomes, and scale success.
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Webinar How AI is Revolutionizing CX - AI for CX Summit
In this AI for CX Summit session, Dan Gingiss (The Experience Maker) joins AmplifAI to explore how AI is reshaping the customer journey, from personalization to trust.
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Webinar How is Performance Management Falling Short: AI for CX Summit
Discover how AI is reshaping contact center performance management. In this AI for CX Summit session, experts from Intelication and AmplifAI reveal data-first coaching, gamification strategies, and how to measure what actually drives agent improvement.
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Webinar Types of AI for CX, Your Starting Point: AI For CX Summit
In this AI for CX Summit panel, AmplifAI, Sanas, and Avant share how to align AI types to CX goals, and where to begin without over-engineering the strategy.
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Webinar The Art of Data-Driven Coaching: Building a Team of Top Performers
Unlock the power of data-driven coaching with CX expert Lakysha Laing in 'The Art of Data-Driven Coaching - Building a Team of Top Performers.' Discover how to move beyond reactive coaching, leverage AI-driven insights, and create a culture of high performance. Watch the webinar replay now!
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Webinar How CX Leaders Bend Time and Space: Creating a Culture of Accountability in Your Contact Center
Learn how Jeremy Hyde Top CX Leader and Senior Director of Customer Service at Sun Country Airlines bends time and space to foster a winning culture of accountability and practical steps to apply these strategies in your own contact center operations.
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Webinar How to Cultivate Emotional Intelligence to Optimize Customer Experiences
Michael Mattson is recognized as one of the top voices in CX. Learn how he gets executive buy-in to promote emotional intelligence and actionable steps for you to do the same.
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Webinar How BPO Leaders are Using Data to Improve Contact Center Performance
Is your call center prepared for 2023? Executives from Teleperformance, BroadPath, Tri Source International, and others share strategies for improving performance and overcoming coaching challenges.
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Webinar A Day in the Life of an AI-Enabled Team Leader
A Day in the Life of an AI-Enabled Team Leader
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Webinar Executive Strategies to Elevate Performance Management & Coaching Effectiveness | COPC
Executive Strategies to Elevate Performance Management & Coaching Effectiveness | COPC
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Webinar 5 Ways to Close the Onboarding-to-Production Gap
5 Ways to Close the Onboarding-to-Production Gap | The “We Didn’t Cover That!” Syndrome: How Contact Center L&D Teams Are Overcoming Common Challenges
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Webinar How to Successfully Drive Performance Enablement in Your Contact Center
Iterum's COO shares best practices for implementing a successful performance enablement program that fosters a better employee experience and improves the organization's success.
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Webinar Five Steps to Improve Coaching Effectiveness for Frontline Supervisors
Discover five proven steps to improve coaching effectiveness in this action-oriented webinar. You’ll learn how to create and communicate a coaching system; train coaches to develop their frontline agents; measure coaching effectiveness; and much more.
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Webinar How The Home Depot Saves Time and Enables Frontline Teams
The Home Depot's (THD) Karen Lane sits down with AmplifAI's David Arellano and shares her experience as a data-driven team leader. From powerful performance visibility to remote work connectivity, Karen explores the best parts of modern performance enablement.
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Video Next Best Action
Next Best Action
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Video Data Ingestion
Data Ingestion
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Video Data-Driven Coaching and Effectiveness
Data-Driven Coaching and Effectiveness
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Video Data-Driven Gamification and Engagement
Data-Driven Gamification and Engagement
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Video Data-Driven Personas
Data-Driven Personas
More from the library
Browse AmplifAI's full resource library.
Buyer's guides, customer stories, e-books, webinars, and product tours for customer service, support, and CX teams.
- Software Buyer's Guides Compare the latest customer service and support software, with vendor reviews, ranked shortlists, and side-by-side comparisons across quality, coaching, performance, analytics, and AI. See all
- Customer Stories See case studies from AmplifAI customers in retail, healthcare, financial services, insurance, credit unions, telecom, media, entertainment, hospitality, travel, and BPO. See all
- Playbooks and E-books Download playbooks, toolkits, and e-books for customer service and support leaders on coaching, quality, performance management, and AI in the contact center. See all
- Product Tours Take an interactive tour of AmplifAI's AI-native CX and performance management software for human, AI, and hybrid workforces. See all